Job Listing
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| Job ID: 14080007 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Service Assurance Technician |
| Work Type: | Work Days: Weekdays, Work Vary: Yes , Shift: First (Day), Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Vacation or PTO, Vision Plan |
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| Physical Required: | No |
| Drug Testing Required: | Yes |
| Education Required: | High School Diploma/GED |
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| Experience Required: | 12 Months |
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| Required Skills: | Considerable ability to communicate well with a positive and friendly manner, both orally and in writing.
Excellent skills in operating various office equipment including computers and user software.
Considerable ability to operate a key system telephone, hear and understand callers and respond orally with appropriate information.
Ability to update other departments of trouble status and resolution times based on established guidelines.
Understanding of all CTC products, services and USOC codes. Must be able to translate to customers for their basic understanding.
Skills in prioritizing and completing multiple projects. The ability to be well organized and accept responsibility for and work under occasional stress situations with frequent interruptions.
Skill in identifying problems and resolutions.
Considerable ability to establish and maintain effective working relationships with other employees, the general public and to deal with public relations problems courteously and tactfully.
Ability to follow written and oral instructions.
Ability to pay close attention to detail and the ability to maintain memory for and attention to numerous details.
Ability to function effectively as a team player and within a team environment.
Working ability to make decisions in accordance with established company policies and procedures.
Ability to sit for long periods of time.
Advanced ability to follow established processes and meet deadlines. |
| Preferred Skills: | Education and Experience:
Service Assurance Technician: High school diploma or GED and/or equivalent in training and experience. Requires experience in customer service or technical operations. |
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| Job Description: |
Do you thrive in a fast-paced and changing technology environment? Are you detail-oriented with solid organizational savvy?
Consolidated Telephone Company, recently named a “Top 200 Workplace” by the Star Tribune, is looking for a Billing Specialist to join our dynamic team and contribute to the success of our organization.
The primary responsibility of the Service Assurance Technician (SAT) is to respond to customers that are experiencing trouble with voice, data, or video services. Provides escalated repair resolution for the customer. Creates and maintains all trouble record information based on customer reports. Generation of internal and external reporting to monitor trouble tickets. Assist CTC customers with “after-hours” repair calls; evaluate the trouble and dispatch appropriate on-call personnel.
CTC offers a comprehensive compensation package with excellent benefits including health, vision, dental, 401(k), paid vacation and holidays. Pre-employment drug testing is required. CTC is an equal opportunity provider and employer.
If you are interested in joining the CTC team, please submit your resume by following this link no later than May 24, 2024: https://goctc.bamboohr.com/careers/33?source=aWQ9MjQ%3D
With a 70-year history in the Brainerd Lakes area and surrounding communities, CTC is a competitive telecommunications company located in Brainerd, Minnesota, providing telephone, internet and TV services to residents and businesses. CTC is known for providing exceptional service and technology solutions to its members while maintaining a reputation as one of the best employers in the area.
Refer to ID SAT when applying |
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