Job Listing
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| Job ID: 14051359 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Clinic Receptionist |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
HealthPartners North Suburban Family Physicians has an exciting opportunity for a full time Clinic Receptionist to join our team! At HealthPartners North Suburban Family Physicians, you'll find a culture where we live our values of excellence, compassion, integrity and partnership. By working together, we will improve health and well-being, create exceptional experiences for those we serve and make care and coverage more affordable. We seek colleagues who wish to help advance diversity, equity and inclusion and foster an environment where everyone feels welcome, included and valued.
This 1.0 fte Clinic Receptionist position will work primarily at our Hugo clinic but may be asked to float to our Lino Lakes or Roseville clinics as well.
The schedule for this position has a 2 week rotation including:
Week 1:
Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 11:30am - 8pm
Friday 11:30am - 8pm
Week 2:
Monday 12pm - 8pm
Tuesday 12pm - 8pm
Wednesday 6:45am - 2:45pm
Saturday 7:45am - 5pm
Sunday 7:45am - 5pm
The Clinic Receptionist is vital point of contact for a patient entering the North Suburban Family Physicians clinics. The roles is responsible for a variety of duties including checking patients in for their appointments, taking co-pays, verifying information, making appointments, and providing customer service to patients and visitors.
Additional responsibilities include:
Providing customer service to each person by :
Putting the patient first at every opportunity
Listening to understand each patient
Showing concern for each patient
Acting individually and with others to meet each patient's needs
Check-in and Co-pay Administration
Check in patients in an accurate and professional manner
Identify and accurately collect co-pays or appropriate fees
Use computer-based system to verify patient information
Understand and communicate benefit changes to members, or refer to appropriate resource Communicate wait times in a diplomatic manner
Direct patients to the appropriate care area
Prepare reconciliation report
Provide patients with appropriate forms, questionnaires, etc.
Computerized Appointment Scheduling for appointments
Schedule appointments in an accurate and timely manner
Maintain knowledge of appointment scheduling practices
Maintain knowledge of appointment scheduling policies and procedures
Registration and Verification
Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
Verify insurance eligibility, if necessary
Register patients in an accurate, efficient, and timely manner
Identify appropriate account type, e.g., workers compensation, motor vehicle accidents
Facilitate timely and accurate flow of communication within the clinic
Answer telephone and respond appropriately to the caller
Take and relay messages requiring follow-up to appropriate individuals
Prepare records and materials for new patient appointments
Assist with the clerical duties of the clinic
This position requires:
High school diploma or GED
One of the following qualifications:
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years' experience as a medical receptionist * Two years' experience in a customer service position One year experience using data look-up and data entry functions on a mainframe or PC based computer system
One year customer service experience either via telephone or in-person within the last five years
Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and interruptions
Excellent oral communication skills
Excellent written communication skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Refer to ID 79227199 when applying |
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