Field Service Engineer - Toronto, ON

Roles/Responsibilities:

- Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.

- Provides coverage to customers within 24 hours of notification.

- Schedules and manages preventive maintenance and unscheduled visits to instrument sites.

- Determines correct inventory levels of repair parts with supply lines.

- Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.

- Works with Product Application Engineers to resolve quality issues and advise of issues and developments.

- Keep management advised of issues and developments.

- Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Must Haves:

- 0 - 2 years related field experience

- Electronics experience

- Electronic testing equipment

- Solid computer skills

- Time management skills

- Bachelor's degree

- Valid G class drivers license

Nice to Haves:

- IT infrastructure experience (on prem & cloud)

- Knowledge of chemistry/biomedical technology experience is a plus

- Robotics experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.