Job Description

Float Teller (FT)

WESTFIELD, MA
Department: Branch Administration
Job Status: Full-Time
FLSA Status: Non-Exempt
Grade:  5
Reports to: Branch Manager
Amount of Travel Required: Local Travel as Needed
Positions Supervised: N/A

POSITION SUMMARY

Provides prompt and professional service to new and existing customers.

ESSENTIAL FUNCTIONS

Adheres to established Westfield Bank customer service standards.
Provides information regarding bank products to all potential customers both retail and commercial.
Independent performance of all teller transactions and related services.
Maintains security of cash drawer.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
Performs account and person maintenance.
Assists in resolving customer problems.
May assist with balancing the ATM
Assist customers with Safe Deposit.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

Accountability
Customer Relations
Decision Making / Judgment
Job Knowledge
Quality

Education/Experience/Skills

High School Diploma or GED required.
At least six months of cash handling and customer service experience preferred.
Must meet balancing requirements.

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate