Payroll Specialist

Position Title	Collection Specialist
Department(s)	Payroll/Ops
Reports to	Associate Director, Payroll/Ops

Summary of essential job duties/responsibilities

Scope:

Core Activity: Collections and Payroll Activities

Duties/Responsibilities:

•             Collect outstanding amounts based on final processing and any other recoveries

•             Sending out of recovery notice

•             Assist Labor Employment in providing required documents for any filed DOLE/NLRC cases.

•             Meet the performance goals established for the position in the areas of meeting targets, call quality and customer satisfaction.

•             Keeping records of all collection activity

•             Submit regular reports on the status of unpaid accounts and any repayment progress.

•             Negotiating settlements

•             Develop effective repayment plan.

•             Recommend collection improvement measure.

•             Address former/active employee queries through, call, mail and cases

•             Support business initiatives and payroll activities as assigned by the manager.

Minimum requirements:

•             Bachelor’s degree or equivalent in any subject.

•             Minimum 1 year of experience in collection (voice)

•             Excellent analytical and problem solving skills.

•             Well versed with Microsoft Office EXCEL, mail merge, etc.

•             Excellent presentation, written and verbal communication skills.