An employer of Insight Global's in the Tempe, AZ area is looking for a Customer Care Representative to sit remotely. They will be responsible for working through an intake queue to perform data entry for faxed in prior authorization requests, as well as making outbound calls for any missing information. It is important that this individual has strong data entry skills and strong attention to detail. Insight Global is looking for Customer Care Reps with great customer service skills and the ability to communicate effectively with a diverse group of people. This position will always remain a remote opportunity supporting the following states: Kentucky and Maine.
Must be flexible as the schedule may vary between a 5-day work week Monday -- Sunday.
Training: first 3 - 4 weeks
Regular Shift: Monday -- Sunday (with 2 days off); shift will range between 8am and 9pm EST. We are likely filling the 1230p-9p EST shift
Must be comfortable working over time
*All equipment will be provided from the client and sent directly to the home
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
-1-3+ years of experience in a customer service representative role either in on-site retail or remote call center role
-1-2+ years' experience working with pharmacy/healthcare related phone calls
- Strong data entry/ typing experience
-Must have stable WiFi
-Proven customer service skills in previous experiences
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.