Job Listing
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| Job ID: 14020473 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Complex Scheduler (Psychiatry) |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.
Join us on a mission to advance medicine.
Why M Physicians?
Regardless of role, we recognize that every member of our team is vital! The Complex Scheduler is responsible for scheduling and coordinating multiple services including but appointments, imaging, labs, procedures, surgeries, and treatments. The Scheduler also collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete.
Complex Scheduler Overview
Key responsibilities include but are not limited to:
Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments
Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered
Provides patients/caregivers with information and updates
Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor
Monitors, manage, and schedules/reschedules appointments from work queues or messages
Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: Appointments, labs, imaging are prioritized and sequenced appropriately, Patient has followed through on their labs, imaging, and appointments, Medical records (results, office notes, etc) are received on time and available to the provider/care team, Prior authorization is completed, if needed, Appointments, labs, imaging are prioritized and sequenced appropriately, Effectively communicates with customers (patients, caregivers, providers, care team members, outside health systems) in a professional and respectful manner
Delivers a consistently high level of service, and goes above and beyond to assist customers
Provides patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have
Partners with customers to resolve questions, and concerns
Follows standard processes and workflows to ensure safety and reliability
Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers
Inform physicians of changes or updates related to their schedules
Review and respond to patient messages sent to the Epic in-box or through MyChart
Gather and document information to help facilitate communication between the patient/caregiver and care team
Ensure messages are addressed within standard timeframes and raises issues that need prompt attention
Communicate information delegated by providers
Review chart to piece together important information for the patient and provider
Minimum Qualifications:
Highschool diploma or GED
Two years' experience, in a healthcare setting/practice:
Completing scheduling and registration of appointments
Templating schedules in Epic
Providing administrative medical support
Using basic medical terminology
Practicing good public relations, customer service, time management, prioritization, and patient communication skills.
Location: Riverside, West Building - 2312 S. 6th St. Minneapolis, MN 55454
Hours: 1.0 FTE
Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!
M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
UMPhysicians is an Equal Opportunity/Affirmative Action/Military Friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, sexual orientation, age, marital status, status with regard to public assistance, disability, or status as a protected veteran.
Refer to ID 78956362 when applying |
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