Description & Requirements
Maximus is currently looking for Customer Service Representative to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. In this position, you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training.
This position is onsite at our Olean, NY LDSS/HRA location.
The Customer Service Representative may also be deployed to work from home as determined by management and business needs.
What you will receive:
- Starting pay: $17.80/hour
- Competitive healthcare benefits (medical, dental & vision)
- 401(k) retirement savings
- Paid time off (PTO)
- Holiday pay
- Great work/life balance
Essential Duties and Responsibilities:
- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
- Deliver individual and group outreach presentations to recipients and community members.
- Educate recipients about program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Regular member of a processing unit within the Outreach department:
-Conduct Certified Application Counselor (CAC) tasks in select counties-EEU-Data Entry-Manual Notices-Conduct shadowing / training activities with new hires-Works in assigned special projects-Maintain Certified Application Counselor CAC active certification
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.