Credit Services Associate I
Job Summary
Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information. Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables.
Major Tasks, Responsibilities, and Key Accountabilities
- Performs accurate and timely entry of customer selection(s) into order processing system.
- Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
- Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.
- Performs necessary follow-up to ensure customer expectations are met.
- Utilizes business systems to document notes and conduct information gathering.
- Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.
- Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and, timely response to general account inquires received via phone, email or fax.
- Performs other duties as assigned.
Nature and Scope
- Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Get notified for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Credit Services Associate I
New Braunfels, Texas Category Finance/Accounting Job Id R25001204
Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables. Performs to monthly department standards audits including call assessmen...
-
Credit Services Associate I
New Braunfels, Texas Category Finance/Accounting Job Id R25001205
Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables. Performs to monthly department standards audits including call assessmen...
-
Account Services Associate
New Braunfels, Texas Category Finance/Accounting Job Id R25000465
Maintains existing accounts and processes new account applications. Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes,...
Job seekers also viewed
-
Account Services Associate
Category Finance/Accounting Job Id R25000465
Maintains existing accounts and processes new account applications. Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes,...
-
Field Account Manager, Redi Carpet
Category Sales/Customer Service Job Id R25000357
Identifies, develops, and maintains a pipeline of qualified, managed accounts to meet or exceed total sales and margin plan using a company designated customer relationship manager tool. Utilizes Sale...
-
Senior Customer Care Associate
Category Sales/Customer Service Job Id R25000109
Responsible for providing customer service by responding to inquiries regarding product selection, services and issues. Provides full-scale, personalized customer service to dedicated accounts. Manage...
-
Product Specialist- Lab Equipment & Testing, Water Quality (Waukegan, IL or Remote) - USABlueBook
Category Sales/Customer Service Job Id R25000909
Solution: Provide application assistance in selecting products based on customer needs. Technical skills: Worked on or with products used in a Water or Wastewater Plant/Laboratory. Demonstrate how pro...
-
Maintenance Technician - VAS
Category Supply Chain Logistics Operations Job Id R25000897
Responsible for primary (PM) planned maintenance and small scope technical troubleshooting and repair activities. Performs preventative maintenance and repairs on equipment and systems (e. Performs eq...