WI3647572

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Linetec Summary of Position: Provide direct
communication between the customer and Linetec operations to manage job
scheduling, metal finishing and packaging requirements, delivery and
pricing, and customer service/issue resolution. Essential Duties:
Initial order intake processing - gather customer specifications within
4 hours of purchase order receipt to prepare the order for order entry
staff. Coordinate production schedule priorities, expedite requests, and
manage order changes with production operations, including accurate and
timely date management on order. Resolve discrepancies (damage material,
counts, etc.) by physical inspection and communication with production
departments. Exercise discretion on applying credits to customers.
Proactively follow up with customers on all open issues (goal = within 2
hours). Monitor orders and procedures for compliance with
customer-specific service agreements. Reconcile incoming arrival bill of
ladings with previously entered receiving paperwork. Attend daily
production meetings to provide information on scheduling activities and
upcoming customer issues. Provide regular order status updates to
customers as appropriate. Work with production and scheduling to
communicate accurate ship dates to customers when orders become past
due. Assist order entry and collections personnel with order questions.
Monitor on-time arrival and shipment of orders, taking action to resolve
conflicts that jeopardize shipment timing. Assist in contacting
customers to collect on any past due invoices. Maintain Enterprise
Resource Planning system requirements for order scheduling. Research and
confirm customer concerns before issuing credits. Provide training
support and best practice ideas to team, especially for new team
members. Apply Lean principles in own work performance and drive Lean
applications in company operations. Qualifications and Requirements:
Minimum of 2-4 years Customer Service experience, preferably in a
manufacturing or distribution operation. Post high school education
required, bachelor\'s degree in a related field preferred. Superior
interpersonal communication skills (verbal and written). Team player,
willing to cross train and take on new assignments. Strong customer and
operations focus. Ability to anticipate internal and external
customers\' needs prior to a request. Ability to plan and manage
multiple projects and deal with complex orders and customer requests.
Ability to read customer supplied die prints. Computer proficiency -
Word, Excel, Outlook, ERP/MRP Ability to work on improvement projects
that benefit a customer or Linetec. Accurate attention to detail Job
Specific Physical Requirements/Work Environment: Usual office working
conditions with occasional (5%) exposure to the production environment
(heat, operating machinery and noise). Office duties require\... For
full info follow application link. \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/46E591857DEC40FB