WI3647857

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: JOB DESCRIPTION Position Type : Full time Type Of Hire
: Experienced (relevant combo of work and education) Education Desired :
Bachelor of Computer Science Travel Percentage : 0% Job Description
About the team FIS is looking for a seasoned Product Support
Representative to support our Digital business clients with internet
banking, mobile banking, bill payment, and related digital products.
These are Online Banking, Mobile, and Payment products within the
Digital Client Care organization. What you will be doing You will be
working in a team environment, supporting FIS Digital One Business
clients via phone, email, client portal interface, and chat support. You
will be required to handle complex calls/solutions that require analysis
and research. You will research multiple different issues
simultaneously, periodically as the subject matter expert, that require
demonstrated knowledge across multiple FIS Products. Provide in-depth
product support to FIS clients by resolving incoming inquiries. Respond
to client product inquiries via telephone, written emails, or chat
sessions. Research and recreate client issues, identify/document
application, and system interactions to support business processes. Use
interpersonal skills, product knowledge, and expertise to respond to
daily client issues and activities. Document client issues to support
product quality programs and product development. What you bring: 5
years of banking and/or treasury management experience Internet Banking
experience Strong analytical skills Organizational and time management
skills Self-starter with proven ability to work independently Extremely
comfortable working with computers and a variety of applications
Excellent oral and written communications skills Strong problem solving
skills Added bonus if you have: FIS core application experience Internet
Banking and/or Mobile Banking support\... For full info follow
application link. FIS is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, marital status, genetic
information, national origin, disability, veteran status, and other
protected characteristics. The EEO is the Law poster is available here:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf For
positions located in the US, the conditions below apply. If you are made
a conditional offer of employment, you will be required to undergo a
drug test and background check (including criminal record check) ADA
Disclaimer: In developing this job description care was taken to include
all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the
essential functions of the job may or may not have been described for
purposes of ADA reasonable accommodation. All reasonable accommodation
requests will be reviewed and evaluated on a case-by-case basis.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/6F051771BE954B2C