NY1497146

1

High School Diploma/GED

1 year

$17.35 - $24.65 hourly

Part Time Regular

Not Specified

NY1497146 Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary. Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry. Develops applicable solutions to problems and ensures corrective actions are completed. Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections. Duties will be developmental in nature when the position is filled below the full performance level (GS-05). Requirements/Conditions of Employment Must be a U.S Citizen or National Registered for Selective Service (males born after 12-31-1959) Suitable for federal employment This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination Qualifications GS-04: One year of general experience, which demonstrates the ability to perform the duties of the position, is required. General experience is defined as: progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. GS-05: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: applying regulations, policies, and procedures governing financial transactions sufficient to convey information to customers and other interested parties; explain financial procedures, convey options, or resolve problems within automated systems. Paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social) is qualifying. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience. Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement. Additional information Management reserves the right to extend the announcement close date. Moving expenses will not be paid. A one year probationary period may be required. Position is located within Call Center Operations. Part-time consist of 32 hours per week and/or 64 hours per pay period. Core work hours 10:30am - 2:30pm. Telework availability will be based upon the mission requirements and supervisory determination. We may use this announcement to fill additional vacancies within 90 days of the closing date. Travel requirement is Seldom (1-24%). All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance. Job Posting is open from 4/22/24-5/21/24. TO APPLY: https://www.usajobs.gov/job/787790000