ACT Ops Associate, GM Field
DESCRIPTION
Key Responsibilities:
· Key in the information in system. Make sure the information in system is correct and align with requirement.
· Follow the SOP and requirement to check the material and contact seller to clarify unclear information.
· Escalate the issue and problem timely. Focusing on process improvement that would provide the best possible seller/customer experience.
· Manage daily, weekly or monthly business reporting as required.
· Additional duties assigned by leadership as business related services and products continue to expand.
We are open to hiring candidates to work out of one of the following locations:
Chengdu, 51, CHN
BASIC QUALIFICATIONS
- Associates Degree or Equivalent
- Excellent written and oral communication skills in Mandarin and English
- Proficient in Microsoft Office products (Excel and Word)
- Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
- 1-3 years of experience in brokerage, logistics or freight forwarding fields
PREFERRED QUALIFICATIONS
- Bachelors Degree
- Customer service experience with a multinational logistics related company
- Direct experience with United States import brokerage requirements and documentation
- Experience with data analysis in Microsoft Excel
- Global perspective and solid understanding of business objectives