Behavioral Health Area Operations Manager

POSITION SUMMARY

The Behavior Health Area Operations Manager has the responsibility of providing operational leadership within a grouping of area clinics, assuring operational, clinical, and service quality, regulatory compliance, financial performance, budget achievement and growth. This individual works in collaboration with the Chief of Operations to implement and oversee initiatives and strategies of the company.

EXPECTATIONS

Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day. Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations. Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability

ESSENTIAL SKILLS AND EXPERIENCE:

• Master’s Degree in Behavioral Health field preferred; Bachelor’s Degree in Business, Health Services Administration, or related field; an/or a combination of five (5) to seven (7) years management experience in health care leadership; Primary Care of multi-unit experience preferred
• Certification to perform Cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issues by the Arizona Department of Public Safety for all specialty behavioral health locations

POSITION REPONSIBILITIES/ESSENTIAL:

Provides leadership and support for Adelante Healthcare (AHC)

health centers within the assigned area of responsibility to include:

Responsible for direct supervision of Behavior Health Operations support staff of specified health centers

• Works with Director of Behavioral Health to establishes goals and action plans to achieve site volume growth, budgeted profit and revenue targets, clinical quality initiatives, and service expectations in conjunction with the respective Practice Administrator, support team, and the Behavior Health Providers and medical staff
• Create, build, and manage effective relationships with Behavior Health Clinical leadership, Associate Medical Directors, Center Support Office (CSO) leadership to proactively addresses clinical or compliance issues
• Ensures the patient experience meets all AHC and Language of Caring (LOC)

standards through collaboration with health center staff and providers.

• Enhance the AHC culture by supporting and modeling the LOC principles,

developing, and implementing programs to address annual employee survey

recommendations

• Communicates in an effective, professional manner with all AHC associates and CSO staff in order to identify and break down barriers to success
• Consult and collaborate with assigned Practice Administrators to manage day-today operational issues, ensure the attraction and retention of competent

personnel at the health centers

• Support the development and effective management of Behavior Health

Operational site volume projections and associated budgets in collaboration with

the Chief of Operations, Practice Administrators, Clinical and Executive

Leadership

• Assures compliance with Joint Commission/Quality guidelines, National and

State regulations, HIPAA, OSHA, and other regulatory bodies in designated

clinics.

• Collaborate with People Services and Practice Administrator in the attraction and retention of talent. Assist in increasing the knowledge base and expertise level of staff, by working with Training Department, Quality Department, People Services and/or outside entities, to implement meaningful initiatives and programs of health care learning
• Effectively address Patient concerns, attempt to resolve issues or questions

efficiently in order to maintain a positive patient experience

• Ensure compliance of program requirements are met such as managing intakes

and referral scheduling guidelines.

• Support Behavior Health Clinical Leadership in managing patient panels
• Participate in the initiation and or managing action plans in conjunction with

Behavior Health Clinical Leadership.

• Performs other related duties or manages projects as assigned
• Works in conjunction with the Director of Behavioral Health to create programs and outreach to provide mental health services to the community.

Budget/Financial Accountability:

• Accountable for developing, monitoring, reporting, and achieving department volume/budget projections and quality targets in association with the Practice Administrators and Behavioral Health Clinical Leadership
• Reviews monthly financial performance of health centers to identify areas for

improvement and quickly implement solutions

• Proactively plan for capital equipment acquisition needs and recommend budgets accordingly
• Participates and contributes to developing Operational strategic initiatives,

support development and manage project plans and associated tasks with

assigned project personnel

• Reviews/recommends, communications and oversees or authorizes any budget changes, equipment, or staff additions

Clinic Management:

• In collaboration with Clinical Leadership, Practice Administrator, People

Services/Training, a key participant in overseeing recruitment and onboarding of

clinical personnel, administrative and support staff

• Hires/oversee and evaluate performance, counseling/corrective action (as

necessary)

• Approves continuing education and leadership development for all Operational personnel
• Ensures that company policies and procedures are administered and followed; makes recommendations for improvements in process and policy-based as necessary
• Assures care delivery and administrative procedures are carried out in accordance with Quality, Executive Leadership, and/or Board requirements
• Monitors clinical care and delivery to ensure a quality clinical product is

provided on a consistent basis. Ensure support equipment and/or labs, etc. are

reviewed and approved by necessary committees or leadership

• Monitors the patient experience and assures that care and service are being

delivered consistently with the Company mission, goals, and Strategic Plan.

• Supports Behavior Health personnel in the achievement of targets and

professional growth

• Establishes relationship with Clinical Leadership team, medical providers and

works collaboratively with CMO and CAO to assure that care is being delivered

in accordance with medical best practices and in compliance with the

• Assures that each site achieves licensure or accreditation with the appropriate entities where applicable. Ensure that Operational staff completes necessary certification/accreditation on an annual basis and within time frames.
• Works with People Service to schedule and manage Behavior Health finger card

clearance.

• Works with each Practice Administrator to ensure each site meets the guidelines for safety, care organization, cleanliness, and high standards we want to portray. Jointly, with Practice Administrator, take action, as necessary, to resolve issues as quickly as possible
• Collaborates with Training Department/People Services to coordinate career

training and education of Practice Administrators, Supervisory and/or

Coordinator staff as applicable

• Treats patients and co-workers consistent with the Language of Caring Culture

and meet the Mission Statement, Vision, Values, and Performance Standards of

Adelante Healthcare

• Establish a relationship with Ascend Operational Leadership and work in

conjunction with the Director of Behavioral Health to maintain a strong working

relationship with this partner. Assist in blending site BH Ops staff with the virtual

• Ascend providers to assure a seamless workflow.

NON ESSENTIAL SKILLS AND EXPERIENCE:

Additional Duties and Responsibilities

• Other duties as requested or assigned

PCMH

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.