Engineering Manager, Site Reliability Engineering (FedRAMP)

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  • Location:
    San Francisco, California, US
  • Area of Interest
    Engineer - Software
  • Compensation Range
    164200 USD - 241700 USD
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1418537

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

About the role

This role is the Site Reliability Engineering Manager for the FedRAMP SRE team at ThousandEyes. 

The FedRAMP SRE team is focused on our Federal region’s platform. The team is responsible for all aspects of the Federal region’s infrastructure and operations, such as availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning, with a strong focus on security.

What You'll Do
  • Lead and inspire a talented SRE team, fostering a culture of innovation, collaboration, and excellence
  • Drive the strategic vision for build, implementation, and management of FedRAMP-compliant infrastructure and systems.
  • Collaborate closely with cross-functional teams, including development, product management and security to define and implement FedRAMP-compliant processes and strategies.
  • Provide oversight and direction for how ThousandEyes approaches the continuous monitoring, logging, and auditing of systems to ensure compliance with FedRAMP controls.
  • Stay current with industry best practices, evolving security threats, and updates to FedRAMP guidelines, and apply this knowledge to enhance the security posture of our platform and systems.
  • Drive operational excellence in operations and security processes.
  • Leverage synergies with Cisco's broader ecosystem, collaborating with counterparts on FedRAMP.
  • Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the FedRAMP SRE team.

Qualifications
  • You have led a team of 4+ engineers
  • You have a total of 5+ years of experience building and supporting missing critical services with focus on automation, availability and performance
  • Experience building and/or operating FedRAMP environments.
  • Experience identifying and analyzing cyber security risks.
  • Strong understanding of the FedRAMP framework, its controls, and compliance requirements.
  • Familiarity with security best practices, vulnerability management, and incident response processes.
  • Can provide strong technical vision for your team and ensure consistent delivery on objectives
  • Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals
  • You have worked on large-scale distributed systems including multi-tiered architecture
  • Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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