Indicates whether if this vacancy posting is part of the NY HELPS Program.NY HELPNo

The agency in which the vacancy exists.AgencyInformation Technology Services, Office of

The job title for the vacancy.TitleInformation Technology Specialist 4 - 8499

The job title for the vacancy.Occupational CategoryI.T. Engineering, Sciences

The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit.Salary Grade25

The collective bargaining unit to which this vacancy is assigned.Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

The minimum and maximum of the salary range for this vacancy.Salary RangeFrom $93530 to $117875 Annually

Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Full-Time

This indicates the type of job, typically permanent, temporary, or provisional. 'Provisional' means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Contingent Permanent

Jurisdictional class is the indicator for how this job can be filled. The classified service is governed by the Civil Service Commission, and consists of competitive, non-competitive, exempt, and labor classes. 'Competitive class' indicates that the applicant must take and pass an appropriate civil service examination. 'Non-competitive class' indicates that the applicant's qualifications will be evaluated without a civil service examination. 'Exempt class' indicates that the applicant will be evaluated by methods other than competitive or non-competitive, and that incumbents will not be granted tenure. 'Labor class' requires that applicants possess skills or other physical characteristics that cannot effectively be evaluated by other means. The unclassified service is legislatively defined, and includes such positions as elected officials, department and agency heads, and all academic personnel in public schools, colleges, and universities. Jurisdictional Class Competitive Class

Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 0%

This provides information on the expected workweek. Workweek Mon-Fri

The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time.Hours Per Week 37.5

Workday

The start time for this vacancy. If the agency employs flextime, this will be the earliest time this vacancy's shift can start. From 8 AM

The end time for this vacancy. If the agency employs flextime, this will be the latest time this vacancy's shift can end. To 5 PM

If checked, the agency allows flextime. Flextime allowed? No

If checked, this vacancy includes mandatory overtime. Mandatory overtime? No

If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No

If checked, this agency allows telecommuting for this position. Telecommuting allowed? Yes

The county in which the vacancy is located. County Albany

The street address where the vacancy is located. Street Address State Campus, Bldg 8, Flr 2

The city where the vacancy is located. City Albany

The state where the vacancy is located (the default is New York). StateNY

The zip code where the vacancy is located. Zip Code12226

The duties that the incumbent of the vacancy will be expected to perform. Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direction of the MITS 1 within Web Solutions, this position will provide lead analysis, design, development, and support functions. Specific duties include, but are not limited to:

• Facilitates and participates in meetings with Dedicated Team staff, users and management;
• Develops detailed project plans collaboratively with ITS staff, agency staff and end users.
• Provides project reporting to PMO;
• Oversees the execution of applications, ensuring applications function accurately and are available to our internal and external business customers;
• Provides support, as needed, for incident & issue resolution ensuring that incidents and defects are addressed promptly based on priority;
• Provides with problem resolution, as needed, for other areas in Business Solutions;
• Manages staff using the department’s core technologies ensuring that staff members are properly trained in the development and communications tooling including, but not limited to Oracle Service Cloud CRM platform, IBM Robotic Process Automation, and Granicus GovDelivery;
• Manages multiple work assignments, projects, enhancement requests, and day-to-day issue resolution;
• Perform full range of supervisory responsibilities.

The minimum qualifications required for this vacancy. Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Additional comments regarding the vacancy. Additional Comments Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

The name of the contact person for this vacancy. Name ITS Human Resources

The telephone number to use for questions about this vacancy. Telephone 518-473-0398

The fax to use for this vacancy. Fax 518-402-4924

Email address for emailing applications, or to ask questions about this vacancy. Email Address PostingResponses@its.ny.gov

Address

The street address of the contact for this vacancy. Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

The city for the contact for this vacancy. City Albany

The state of the contact for this vacancy (the default is New York). State NY

The zip code for the contact for this vacancy. Zip Code 12220

Instructions for potential applicants.Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Your Social Security number may be required to confirm eligibility.