Responsibilities of a HVAC Customer Service / Sales Rep:
- Sells heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies
- Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.
- Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.
- Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available.
- Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order.
- Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made.
- Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns.
- Works in the warehouse.
- Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.
- Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
- Other duties as assigned
Qualifications of a HVAC Customer Service / Sales Rep:
- Excellent customer service skills
- Practical knowledge of warehouse, data processing, paper flow and operations procedures.
- Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise.
- Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook).
- Ability to learn new software quickly and accurately.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
- High School Diploma or GED required
- While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee.
- Prior HVAC experience is required
Why Homans is the place for you:
- Competitive salary
- Internal growth- where do you want to go? We can help you get there.
- Comprehensive Medical, dental, vision plans
- 401k Retirement Plan
- Company paid vacation, personal, and sick time
- HSA Health Savings Account
- Employee Assistance Program
- Basic Life/AD&D Insurance (Employer Paid)
- Employee Health and Wellness Program
- Employee Stock Purchase Plan
