Job Description
Job Summary:
The Security Supervisor assists the Safety & Security Manager with the implementation and monitoring of security policies, procedures, and programs; complies with federal, state, and local legal regulations; and exercises independent judgment in the course of carrying out overall responsibilities and other activities as assigned.
Job Duties & Functions:
• Approach all encounters with guests and Associates in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Responsible for the supervision of the Security Officers in conjunction with the Safety & Security Manager
• Maintain a friendly and warm demeanor at all times.
• Assist in the coordination of special events or special projects as assigned
• Assists guests with problems with hotel services • Identifies and resolves security-related problems
• Oversee Programs such as Crime Prevention, Loss Prevention, Safety Awareness, and Lost & Found
• Conduct safety and security inspections weekly and as necessary.
• Oversee the cleaning and organizing of garage and dock areas.
• Investigates incidents, accidents, and losses suffered by the hotel, guests, Associates, and visitors.
• Prepares reports relating to internal investigations of any losses or violations of Aimbridge Hospitality regulations, policies, and procedures
• Assist with all security-related training
• Assists in the preparation of emergency management and contingency planning
• Performs other activities as assigned
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
• Associates must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and all other Associates.
• Use proper two-way radio etiquette at all times when communicating with other Associates.
• Attend meetings as required by management. • Perform any other duties as requested by management.