WI3653693

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: As The Bank of You, North Shore Bank is about helping
families thrive, businesses grow and communities flourish. And it\'s our
employees that make the difference. With offices located throughout
eastern Wisconsin, we offer a work culture that has been recognized as a
Top Workplace eleven times by the Milwaukee Journal Sentinel. As a
mutual company, North Shore Bank isn\'t publicly-owned, which means when
we come to work every morning, our sole focus is on providing high-touch
service to our customers and employees, and supporting our local
communities. Are you looking for a company that places long-term growth
ahead of short-term profits? Where you can put your customers first and
think creatively to solve challenges? Where respect, integrity and being
true to your word are valued and rewarded? This is the place. SUMMARY:
The Senior Loan Servicing Specialist - Consumer Lending performs several
responsibilities that require critical thinking and refined customer
service skills as well as independent research and follow up. Additional
duties are associated with tracking, identifying, perfecting, and
releasing liens on North Shore Bank collateral within the consumer
lending purview. This position shares some responsibilities within the
department, including account balancing, payment processing, file/system
maintenance and document scanning. ESSENTIAL DUTIES AND
RESPONSIBILITIES: North Shore Bank\'s Position Descriptions are intended
to describe only the major functions of the job. You may be expected to
perform other duties specified by your manager. Everyone is expected to
contribute whatever efforts necessary to operate efficiently and
effectively to insure the success of the Bank. Performs all related
duties associated with processing paid loans (i.e., issues releases;
pulls notes, mortgages, and credit insurance certificates if necessary;
processes files; sends releases, titles and paid papers as necessary, no
sooner than established prescribed timeframe). Responds to requests for
assistance and performs related research for a variety of customers
(internal and external), in order to resolve questions or process
requests such as completing satisfactions, file inquiries, lien release
letters and duplicate lien releases. Handles escalated/Tier II customer
service items from contact center. Generates reports for lien tracking
reports in order to research, resolve, and document missing titles on
vehicle leases. Monitors consumer loan servicing email boxes to handle
inquires and reroute items to their various destinations in a timely
manner. Performs daily procedures necessary to upload, validate,
buy/book indirect loans and leases. This\... For full info follow
application link. Employment selection and related decisions are made
without regard to race, ethnicity, religion, gender, sexual orientation,
national origin, age, disability, genetic history, marital status,
military or veteran status, or any other characteristic protected by
law. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/FBFAA0C6BA354165