Job Overview:

We are seeking a dedicated and detail-oriented Housekeeping Controller to join our team.

The Housekeeping Controller will support the housekeeping department by ensuring all public and guest areas are clean, organized, and well-maintained. This role is vital to providing a welcoming and comfortable environment for our guests.

Key Responsibilities:

• Conduct opening procedures and distribute work assignments.
• Inspect all assigned guestrooms ensuring that each room meets the hotel's cleanliness standards and that there is efficient stock and positioning of all guestroom amenities and supplies.
• Check all fixtures, equipment and room conditions (television, radio, lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report any deficiencies.
• Communicate to Housekeeper any cleaning deficiencies found during inspection and ensure corrections are made.
• Update guestroom status in Property Management System.
• Assist in training of all Housekeeping associates.
• Ensure all housekeeping storage closets have proper supply levels, organization and cleanliness.
• Ensure all Lost and Found articles are logged and stored properly.
• Ensure hallways are kept clear of trash, soiled linen, cribs, rollaways and other guest service equipment.
• Perform housekeeper duties as needed or assigned.
• Assist with month end reporting and inventories.
• Assist in department meetings, i.e. developing agenda, presenting

Qualifications:

• Previous experience in a housekeeping or facilities role is a plus.
• Strong attention to detail and ability to work independently.
• Excellent communication skills and a customer-service-oriented attitude.
• Ability to lift and move heavy objects and perform physical tasks.
• Flexibility to work various shifts, including weekends and holidays

HSS: 

• Ensures internal compliance with maintenance, safety and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), OHSA as well as state and local codes.
• Ensure full compliance of policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy.
• Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate manager.
• Compliance of safe working procedures for work activities within one’s job role, but cognizant of the effects on others prior to the activity/function. 
• In cases of incidents or accidents ensure appropriate reporting is done in a timely manner to the duty manager.

(Subject to change pending Hotel Operational needs)