Job Listing
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| Job ID: 14069533 |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Service Desk Analyst |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Associate's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Service Desk Analyst
St Paul, MN, USA
Req #70
Monday, May 6, 2024
SunStream is Searching for a Talented Service Desk Analyst to Join Our Team!
Our Vision: A Culture Built on Trust
At SunStream, we have a clear vision of a culture built on trust, and we are looking for an individual who can help us bring this vision to life. Our culture is centered around (in)Trust, and we believe that trust is the solution we provide as an employer. We are committed to working (in)Trust with our employees every step of the way, offering purposeful work, financial well-being, and an excellent culture.
The Important Role of Service Desk Analyst at SunStream
The Service Desk Analyst provides first line of support for applications, workstations, printers, peripherals, and handheld devices to both internal and external customers. A successful candidate will be a great communicator, passionate about exceptional service, and will spend their time, supporting customers either by phone or in person, and partner with them to resolve the technical issues getting in the way of high performance. This role will rotate on site in St. Paul, MN, with work from home opportunities.
Key Job Responsibilities
Service Desk Support
Provides first level application, workstation, printer, peripheral and handheld device support to internal and external users
Provides second level technical and application support to customer technical and application staff
Determines impact and urgency of call for proper severity classification
Determines cause of issue and applies appropriate troubleshooting skills to achieve a successful resolution
Quickly and accurately transfers issues to other teams when deemed appropriate
Assists in testing when a resolution is determined
Security Access
Maintains (creates/removes) user and system security access in a timely and accurate manner - creating, modifying, or deleting user access across various systems using multiple administrative consoles
Other Support
Composes and sends internal and external technical support communications
Continually creates and maintains Knowledge Base documentation
Conducts New Employee and External Resource Technical Training
Participates in researching and implementing new products, processes, software, and systems that improve customer experience, efficiency, and productivity
Preferred Experience
Extensive understanding of customer service principles and practices
Skilled in Active Directory and Azure AD or Entra ID user and computer administration
Skilled at providing hardware and peripheral support to users including laptops, docking stations, monitors, webcams, external audio devices, printers, mobile devices
Experience troubleshooting issues remotely
General knowledge of network infrastructure and concepts
Experience working with Microsoft Windows, Microsoft Active Directory, Azure, Microsoft 365 applications
Phone or Ring Central phone management a plus
An understanding of the necessity and process of change management communication and process adherence.
Working skills in software and service troubleshooting
Verbal and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
Knowledge of ITIL service request, incident, problem, and change management processes.
Minimum Qualifications
Associate degree in Applied or Computer Science
3 years of related experience
Certifications in A+, MD-100 Windows 10, MS-900 Microsoft 365 Fundamentals
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Applicants requiring a reasonable accommodation for any part of the application process may contact us through the following methods: Phone: 651-282-8572 or Mail: SunStream, Attn: Talent Recruiting, 30 E 7th Street, Suite 700, St. Paul, MN 55101.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. SunStream will not sponsor a work visa to fill this position.
St Paul, MN, USA
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SunStream Business Services is an Equal Opportunity Employer (M/W/D/V) dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Refer to ID 79359889 when applying |
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