Job Description

If you have a social justice heart, if you would enjoy working for a non-profit that makes the world a better place, and if you have ever had a great mentor, we want to talk with you.

Big Brothers Big Sisters is one of the best known and respected international non-profits, and our local agency has deep roots in the 87 Central Mass and MetroWest towns and cities we serve.
We are on a mission to empower children and young adults to realize their potential and build brighter futures.

Our purpose is to match caring adult volunteer mentors (Bigs) with youth who need an extra positive role model in their lives (Littles). As a team, we are dedicated to addressing the needs of our communities, and building a diverse workplace where employees feel their contributions matter.

Our Senior Match Support and Success Team-members provides monitoring, support and continual engagement with the Big, Little, parent/guardian(s) and site partners for the life of the match with a special focus on the first 90 days and celebrating "matchiversaries". They guide the match in achieving positive outcomes for the youth, transitions the match to closure, and initiates re-engagement of parties when appropriate.

Key Responsibilities:
~ Carry a portfolio of assigned matches
~ Ensure quality of data with up-to-date match support and communications documentation and constituent information in Sales Force (called "Match Force").
~ Identifies new connections for growth with sites and college groups.

Some Other Responsibilities:
~ Collaborate with other Match Support Team Members to identify/recommend solutions and best practices
~ Able to effectively and comfortably 'table' at community or site recruiting events
~ Attend, support or lead as required, CM or MW program events like field days, STEM events, Holiday Party, field trips, match ups days
~ Develop and maintain a positive relationship with community partners
~ Carry a lead role on an agency committee or project
~ May support development of new markets (program or geography), as required

Position Competencies:
~ Passion for the mission of BBBS
~ Valid driver's license
~ One of the following:
~ Associate's degree and 2 years of relevant experience
~ Bachelor's Degree (or within 6 months of completion)
~ 4 years relevant experience
~ Proficiency in Microsoft office suite
~ Sales Force experience is a plus
~ Second language skills a plus

Other
~ Some evening and weekend work is required.
~ Some light lifting is required (under 50 pounds).
~ Background checks are required upon hire and every 2-3 years.
~ Candidate must have reliable transportation to all work locations.