Quality Analyst (REMOTE)

Courseware Development - Operations - Remote

About SANS

SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS’ ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need.

Join the SANS Team

At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).

Summary of Position

We are seeking a Quality Analyst to join our Digital – Courseware Development team at the SANS Institute. In this customer-facing role, you will play a key part in our quality system by analyzing customer feedback, identifying quality issues, and driving corrective actions.

The Quality Analyst is responsible for ensuring the overall quality and effectiveness of the student learning experience—from course content to support services. This role requires close collaboration with internal teams to continuously improve the entire learning journey.

Success in this role depends on strong communication and analytical skills, as well as a student-centered mindset. You'll be part of a collaborative, dynamic team of Quality Analysts dedicated to enhancing the learning experience for all SANS students.

Key Responsibilities

· Analyze quality data and report findings in Daily Quality Management meetings

· Work with the customer directly to gather additional information about defects and provide resolutions to customer issues
· Track, analyze, and document quality data to make sure issues get corrected for product health
· Collaborate with internal teams to provide feedback about defects and implement corrective actions
· Utilize Lean Six Sigma tools to solve problems, continuously improve quality, and improve overall student learning
· Other duties as required

Basic Qualifications
·Minimum 1 year experience working in a role that required leadership skills to influence/manage people with or without direct reports
·Familiarity with Microsoft office products and Smartsheet
·Familiarity with Lean Six Sigma tools such as 5 Whys and Root Cause Countermeasure

Preferred Qualifications
·Bachelor’s degree or equivalent work experience
·Green Belt Certified
·Familiarity with ServiceNow

Reporting Relationships
This position reports to the Quality Manager and has no direct reports.

Work Environment
This is a 100% remote work environment. Minimal travel may be required.

Equal Opportunity Employer

SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

In addition, all qualified applicants with arrest or conviction records will be considered for employment.

California residents click here for SANS privacy notice for California job applicants

The base salary range for this position is between $50,000 and $60,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

In addition, SANS provides the following benefits:

Medical

Dental

Vision

Short-Term Disability

401(k) with company match

Employee Assistance Program

Supplemental Life Insurance and AD&D

Paid Time Off

Company Paid Holidays

Volunteer Paid Time Off

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Are you legally authorized to work in the U.S.?

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Do you now or in the future require visa sponsorship to continue working in the United States?

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Do you have any friends or relatives working for SANS?

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If yes, please list their name(s) and relationship to you.

I certify that the answers given herein are true and complete to the best of my knowledge. I authorize investigation and verification of all statements contained in this application for employment as may be necessary in arriving at an employment decision. In the event of employment, I understand that false or misleading information given in my application or interview may result in discharge. I understand also that I am required to abide by all rules and regulation of the employer.

I hereby authorize the release to The SANS Institute or its representatives of any and all employment and/or personal information about me which is maintained by your institution, agency, company, or school. This release pertains to records with regard to my employment history, disciplinary actions, educational records of achievement from schools I have attended, criminal conviction, credit history, and other information maintained in your files. I further request that copies of such records be forwarded to the Human Resources Department or its representative who is conducting the inquiry into my qualifications and fitness for employment. I acknowledge by this authorization that I release all parties concerned from any and all obligation or liability in the disclosure of the contents of such files and the observations or opinions contained therein. I realize responses may be confidential, and I may not be permitted to view or to be informed about any aspect of those responses. I certify that I have read and fully understand the foregoing statements. Thank you for your prompt attention to this request.

APPENDIX C, NOTICE TO ALL EMPLOYEES AND APPLICANTS: SANS is a government contractor subject to Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended, which require government contractors and subcontractors to take affirmative action to employ and advance in employment individuals without regard to race, color, religion, national origin, sex, sexual preference, gender identity, national origin, qualified individuals with disabilities, and protected veterans. Pursuant to these regulations, we have developed Affirmative Action Programs. If you would like more information concerning the Affirmative Action Programs, please contact the Human Resources Director at SANS.

I declare that to the best of my knowledge the information I have given in support of my application is true and complete. I give consent for the personal data in this application form to be used by SANS for the purpose of obtaining pre-employment checks i.e. references and Criminal Records Disclosure (CRB). Any relevant professional qualifications, registrations or membership will also be verified/obtained as part of the recruitment process. I understand that if it is subsequently discovered that any statement is false or misleading, I may be dismissed, and I may be disqualified for employment. I undertake to notify any material changes in relation to the information I have provided above, including any future criminal convictions, to SANS Human Resources department.

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Link to This Job

Location

Remote

Department

Courseware Development - Operations

Employment Type

US Employee | Full-Time

Minimum Experience

Entry-level

Compensation

$50,000-60,000 annually