WI3671039

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Job Description This position is Work from Home
eligible after 6 months of in office full time employment and
performance based. Are you curious, motivated, and forward-thinking? At
FIS you\'ll have the opportunity to work on some of the most challenging
and relevant issues in financial services and technology. Our talented
people empower us, and we believe in being part of a team that is open,
collaborative, entrepreneurial, passionate and above all fun. About the
team This position is part of our larger customer interaction management
team. Aside from a great leadership staff the group includes 50+
associates that are well trained with a desire to provide superior
customer service. At FIS we believe that our front-line associates are
as important as our clients and consumer for whom we provide services
and support. What you will be doing As a valued member of our team you
will be responsible for addressing calls from consumers, clients and
merchants. Typical inquiries will be to verify activity on credit, debit
and prepaid cards. Most of the questions will be about authorizations,
while others may require your critical thinking skills. You will be
required to meet standards regarding quality, schedule adherence and
other metrics that would be outlined during training. After you
successfully mastered the skills of this role you may be tasked to
provide mentoring to less experience associates. Addressing a high
volume of inbound calls (80-120 per day) Using resources to troubleshoot
and appropriately resolve customer inquires Document and update fraud
databases Follow up on escalated issues with coaching to learn
appropriate solutions Expand overall knowledge of services Resolve
suspicious phones calls Extensive training 8am-4:30pm for four (4) weeks
What you bring High school diploma or GED Prior call center experience;
banking experience is preferred Excellent customer\... For full info
follow application link. FIS is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color, religion,
sex, sexual orientation, gender identity, marital status, genetic
information, national origin, disability, veteran status, and other
protected characteristics. The EEO is the Law poster is available here:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf For
positions located in the US, the conditions below apply. If you are made
a conditional offer of employment, you will be required to undergo a
drug test and background check (including criminal record check) ADA
Disclaimer: In developing this job description care was taken to include
all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the
essential functions of the job may or may not have been described for
purposes of ADA reasonable accommodation. All reasonable accommodation
requests will be reviewed and evaluated on a case-by-case basis.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/26F768B62B574ED1