Help Desk Technician

Applied Industrial Technologies, Inc. - Columbus, OH

Posted: 2/26/2024 - Expires: 5/26/2024

Job ID: 270203127

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Job Description

We are looking for a Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone, email, or ticketing system
Perform troubleshooting through diagnostic techniques and questions
Determine the best solution based on the details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate team
Identify and suggest possible improvements on procedures
Support knowledge of Active Directory, DNS, LDAP, ISS, DHCP, File/Print Services and Terminal Services.
Support and maintenance of firewalls, routers, and switches.

Requirements

Must have High School Diploma or equivalent; Bachelor's degree preferred
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computers, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered

FCX Performance, an Applied Industrial Technologies Company, isa leading process flow control company providing technical mission critical products and services to more than 15,000 end users, OEMs, and EPC firms across a broad range of industries and markets.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389to let us know the nature of your request.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: High school graduate
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78425925
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 5; Workplace Documentation: 5

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Help Desk Technician

Applied Industrial Technologies, Inc. - Columbus, OH

Job Description

Job Summary