Job Listing
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| Job ID: 14047221 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Service Call Administrator |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Clothing/uniform allowance, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Ziegler has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. This role will have additional administrative support responsibilities for the branch overall as well.
Responsibilities:
Service Call Closing:
D365 Branch Support - Service
Close service calls
Create POs for necessary parts, supplies, or services
Edit service reports to get them up to the professional standards expected
Troubleshoot WIP/service calls
Work with warranty on WIP/service calls
Work with AP/AR on PO disputes, questions, or other misc. reimbursements
Set-up new vendors in partnership with purchasing
Monitor administrative quality of repairs
Data Accuracy:
Follow-up on incorrect customer information (i.e. credit cards for rental)
Follow-up on outstanding payments due to vendors
Seek out answers to warranty questions
Work with Sales to collect missing customer information
Provide information on loaners eligible for manufacturer reimbursement
Additional administrative support at the branch as needed. Duties may include: main point of contact for the branch, uniforms, fleet and driver maintenance, event support, and managing the retail space.
Qualifications:
High School Diploma or GED required; Associate's degree preferred
3+ years related industry experience preferred
Strong computer skills, including Microsoft Office Suite required
Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required
Strong detail orientation, learning orientation, and ability to work with limited direction required
Ability to work well with others and support team initiatives
Minimum Physical Requirements:
Standing, walking, sitting, using hands, talking, hearing
Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
For more information about your equal employment opportunity rights and protections, click here.
For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.
For information about Pay Transparency Nondiscrimination
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Refer to ID 78028334_1 when applying |
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