Senior Manager Consumer Communications
Location: Austin, TX
Category: Marketing
Job ID: 2106
At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.
Are you a Communications expert? Are you to drive and execute a strong consumer PR program? If you want to expand your professional goals at Realtor.com®, this is the role for you. Join us as our newest Senior Manager Consumer Communications and continue to Love Your Career at Realtor.com®,
Realtor.com is looking for an experienced communications professional with a passion for consumer-focused and data storytelling and strong project management skills. This position will be located in our Austin, TX office
Our consumer program includes a significant element of data storytelling. They will be primarily responsible for delivering our value propositions to buyers, sellers, owners and renters via mainstream consumer media. They will also leverage Realtor.com’s proprietary data/trend information and spokespeople to inform home buyers, sellers, renters and owners about what’s going on in the housing market. This individual will work closely with the company’s News & Insights, Economics, Market Research and Marketing teams to identify news and trends and insert Realtor.com into the news cycle, building on the company’s already strong media relationships.
Previous PR experience using data (such as: surveys, website insights, or economic trends) is a must, as well as the ability to manage multiple media requests, interviews, and written deliverables on a daily basis. A passion for media relations and superior written and verbal communication skills are required.
What you’ll do:
- Develop a calendar of proactive impactful research that informs consumers about what’s going in the housing market so they can make educated “home” decisions leveraging surveys, tips, and housing trend data.
- Working alongside our research team, originate survey questions that help Realtor.com tell a unique consumer story.
- Develop a bench of consumer spokespeople for deployment across various consumer topics.
- Develop a deep understanding of the housing market in order to identify newsworthy themes, trends, topics, data points to proactively share with the media.
- Support team’s existing data initiatives and third-party economic commentary pitching.
- Expand/build on existing relationships with national and local real estate and economic press on behalf of Realtor.com through regular touch points.
- Coordinate and manage media inquiries and custom data requests, as well as media interviews across Realtor.com spokespeople.
- Identify opportunities for Realtor.com to insert its point of view into news of the day.
- Serve as a company spokesperson and first point of contact for consumer and media inquiries.
- Ad hoc travel for industry events and media meetings. Potentially 5-6 times a year.
- Share housekeeping across team – weekly reporting, manage contracts process, and adding coverage to site.
What you’ll bring:
- Bachelor’s degree in Journalism, Communications or Marketing.
- 8-10 years of related PR experience in a corporate or agency environment. Data/economic PR experience required. Experience with or a willingness to learn the ins and outs of the real estate industry.
- A robust track record of building and maintaining strong media relationships.
- Experience as a company spokesperson dealing with product launches and/or data.
- A knack for spotting news trends and turning them into proactive story pitches
- Exceptional, articulate communicator with superior journalistic and business writing skills, as well as strong verbal and presentation skills.
- Self-starter who is able to manage multiple projects, prioritize effectively and consistently execute with excellence.
- Strong collaboration skills and ability to influence stakeholders across all levels and functions, from front-line teammates to senior management.
- Possesses an eye for what will resonate with various types of media and has the ability to work with internal teams to obtain necessary resources, collaborate and share constructive feedback.
- Demonstrated business acumen and ability to translate business strategy into clear and compelling communications.
- Thrives in a fast-paced, dynamic environment and operates with a sense of purpose and urgency
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
Total rewards
Benefits that fit your life
Your well-being matters to us, and we want you to live your best life. These are just some of the ways we can help keep you and your family safe, healthy, and happy.
Testimonials
We’ve got people talking
“ Realtor.com has been extremely supportive of my career aspirations. I started as a Customer Success Representative and am now a Senior Manager within the Customer Care organization. ”
Meek
Consumer Experience and Customer Care
“ Throughout my career at Realtor.com, I’ve had the pleasure of working with many amazing managers and tech leads. They’ve helped foster my growth and encouraged me to get out of my comfort zone to take on exciting new challenges. ”
Joyce
Technology
“ As a single mother of two amazing and active kids, our work-life balance allows me to have. Rewarding life, not just a rewarding career. ”
Tricia
Sales and Revenue
“ The culture that’s embodied by everyone I’ve come across at Realtor is world-class. Our values aren’t just embodied by leadership, but y everyone throughout the organization. ”
O’Shea
Technology
“ If you want to understand what 2030 will look like, come to Realtor.com. We’re groundbreaking right now, so you can be part of that. ”
Gus
Technology
“ Realtor.com has been extremely supportive of my career aspirations. I started as a Customer Success Representative and am now a Senior Manager within the Customer Care organization. ”
Meek
Consumer Experience and Customer Care
“ As a single mother of two amazing and active kids, our work-life balance allows me to have. Rewarding life, not just a rewarding career. ”
Tricia
Sales and Revenue
” The biggest impact I get to make in my daily work is through mentorship and coaching. Giving leaders the tools they need and helping them think critically through an issue while also giving them the space to learn, make mistakes, and develop into strong professionals is what my role is all about. “
Gina
Senior Manager of Consumer Experience
“ The culture that’s embodied by everyone I’ve come across at Realtor is world-class. Our values aren’t just embodied by leadership, but y everyone throughout the organization. ”
O’Shea
Technology
“ I really do work with some of the most talented and dedicated people in the industry. I also feel like I get to have a real impact on people’s lives. Everyone deserves a home, and in the work we do here, I get to have an impact on helping people find their way home. And I get to do what I love to make that impact. ”
Jen
Sr. Product Designer
“ Realtor.com is in a unique position to make the real estate industry more equitable and sustainable. I am motivated to help make a positive impact and to empower others to do the same. ”
Sara
Lead Product Manager
“ I’m passionate about helping our designers grow in their careers, and I’m excited to coach them and create opportunities for them to further their skills. It’s our job to solve complex problems and deliver work with the highest level of craft. The best way for us to do that is to keep learning and growing. ”
Marisa
Sr. Director of Product Design
“ The most meaningful part of my internship has been the connections I made through the emerging talent sessions, lunch breaks, office hours, and the entire journey of getting my project completed. Each of my days was filled with close collaboration with different people from several different teams, which was a very fulfilling experience. ”
Taqi H.
“ Definitely consider interning at Realtor.com! The company culture is warm, welcoming, and nurturing. You will feel valued and respected, no matter your position. ”
Sarah S.
“ During my time as a marketing intern, Realtor.com has allowed me to pursue my passions in a professional setting while being immersed in a friendly and collaborative work environment. ”
Isabella K.
Blog Articles
Open the door to the Realtor.com world
Tips to Help You Ace Your Realtor.com Interview
Whether in-person or virtual, interviews are your doorway into the next phase of your career. They give you the space to be seen and heard for the unique things you’ve accomplished in your professional life so far,
Forks in the road: Realtor.com’s Susan McCullough journeys from engineering to HR
Not all rewarding career paths are linear. Take Senior Director of Total Rewards, Susan McCullough. Susan’s had an untraditional path for someone with a career in Human Resources.
A Day in the Life of a Design Director at Realtor.com: Joie Chung, Senior Director of Product Design
Senior Director of Product Design, Joie Chung, is passionate about using design and technology to impact people's lives.
Why Anthonei Mitchell chose Realtor.com for his sales career
For sales professionals, financial incentives are not the end-all-be-all. Finding a workplace where enriching culture, growth opportunities and collaboration are not just present but central is crucial.
How Realtor.com Helped Shape Lindsey Seymour’s Fulfilling 21-Year Career
The Road to Realtor.com: “I joined Realtor.com as an account executive over 20 years ago,” Lindsey reminisces. Her entry into the company was driven by a fascination with the convergence of technology, advertising, and real estate.
A Day in the Life of a Design Director at Realtor.com: Joie Chung, Senior Director of Product Design
Senior Director of Product Design, Joie Chung, is passionate about using design and technology to impact people's lives.
