Job Description

Job Summary:
The Service Advisor is the on-going point of contact for all customer related questions, vehicle repairs and recommended vehicle services.

ESSENTIAL JOB FUNCTIONS:
Diagnose vehicle concerns in the field via phone / e-mail correspondence and provide repair solutions
Coordinate offsite vehicle repairs
Process subcontractor Repair Orders and submit to Accounts for payment
Maintain the Vehicle History Database
Generate monthly Customer Contact Reports and submit to Senior Management
Primary Point of Contact for vehicle-related warranty and maintenance concerns
Conduct customer training, facility tours and new vehicle orientation during the inspection and acceptance phases of procurement
Primary Point of Contact for all Technical Support and Customer Relations aspects of Lenco vehicles after sale
Create and maintain Vehicle Operations Manuals
Support the research of products and equipment for custom installations, as required
Assist Sales and Engineering Department with customer prebuild conferences and product integration, as required
Conduct out-of-service maintenance checks on vehicles, as required
Provide Technician Training for companies servicing Lenco products in the field
Compile Maintenance Schedules and Spare Parts Lists for potential future procurements
Interface with current customer base regarding installation of Lenco supplied parts and accessories
Evaluate data for trends and alert Engineering as needed. Assist with potential repair solutions
Create Sales Orders to facilitate warranty parts shipments
Coordinate with vendors to facilitate vendor warranty parts replacement pertaining to specific vehicle options

ADDITIONAL JOB FUNCTIONS:
Represent Lenco at industry trade shows and platform demonstrations as required

INTERACTION WITH:
Lenco Customers
Sales Department
Engineering Department
Parts Sales Department
Production
All levels of Management

EXPERIENCE:
Automotive experience
Customer service experience

EDUCATION:
Associates degree in a technical discipline or 5+ years in a related field

CERTIFICATIONS:
Valid driver's license required
ASE certification a plus
OEM certification a plus

KNOWLEDGE, SKILLS & ABILITIES:
Excellent listening skills
Ability to follow directions
Ability to maintain focus
Meet deadlines
Basic math skills required (add, subtract, divide and multiply)
Ability to read and write
Ability to take and understand measurements
Ability to read and understand technical documents and wiring diagrams
Follow safety and materials policies and procedures
Strong attention to detail

PHYSICAL DEMANDS:
Must be able to pass physical exam
Ability to lift a minimum of 70 lbs.
Ability to exert maximum force to pull and carry objects
Must be able to climb into, onto and under vehicles
Extended periods of sitting, standing, bending, squatting, and kneeling
Vision a minimum 20/40 with or without corrective lenses
Good hearing

SAFETY REQUIREMENTS:
Lenco Industries supports and complies with all Federal and State Safety, Health and Environmental (SHE) requirements. All employees are required to comply with and participate in all Lenco Industries' SHE programs. Safety is everyone's responsibility. Working safely is a precondition of employment.

WORK ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.