Customer Service Representative

Santa Barbrara, CA

Full Time

Jordano's Inc

Entry Level

Since 1915 Jordano’s Foodservice has grown to become the premier distributor of food, beverages, and culinary equipment in the tri-counties, while Pacific Beverage Company has been proudly distributing the finest beer and non-alcoholic portfolio on the Central Coast since 1946. Our extensive history in the foodservice and beverage industry has taught us the value of building long-lasting relationships with our customers, suppliers, employees, and our community. We strive to conduct our business through our core values of pride, respect, and integrity, and work diligently to uphold these standards in all our business practices.

Under the direction of the Customer Service Manager, a Customer Service Rep team member provides support to our Jordano's Food Service Division customers and Account Executives by applying a broad understanding and knowledge of our products, prices, delivery schedules, and policies.

What Will You Be Doing?

Interact with customers at will-call desk and over the phone to process orders.
Oversee orders being pulled by will-call attendant.
Process checks/debit card transactions and data entry.
Assist Sales department with various tasks.
Scheduled on site M-F, 8am-4:30pm, additional Saturday and Sunday shift available.

What Experience, Skills and Attributes Will You Need to Be Successful?

Foodservice industry experience preferred with demonstrated customer service background and strong interpersonal skills.
Proficient with Outlook, Power-sell, and AS400 NCR/Retalix software preferred
Excellent verbal and written communication skills

What Do We Offer?

Current Employee Hourly Pay Rate Schedule: $20.75 to $23.00 per hour (Starting pay is dependent on qualifications; target start rate is $20.75 per hour)

Jordano’s offers both competitive compensation and superior benefits. Our 401(k)-retirement plan includes a generous company match and with our high employee retention, we often see our people through to retirement and help them prepare for the golden years.

We design our comprehensive benefits package and wellness programs to help our team take care of themselves and their families. Coverage includes medical, dental, and vision insurance, life and long-term disability coverage, and flexible spending accounts for medical and dependent care reimbursement.

Growth & Development

We pride ourselves on offering incredible growth opportunities for our employees. We offer continued education and tuition reimbursement along with a collaborative work environment. We strive to create opportunities for our employees to develop new skills and to advance within our company.

Time Off

We understand the value of our time both inside and outside of work. That’s why we offer flexible time off to our staff with paid holidays, vacation, sick leave, and more.

Start your career with us!

At Jordano's, we strive to put the right products in the right place so that our customers and our suppliers can grow their business. Be part of a fast-growing company that provides a safe and positive working environment with open communication and opportunities for growth and financial gain.

Jordano's Applicant Privacy Notice

At Jordano’s we respect your privacy and are committed to protecting the personal information you share with us. This policy covers the information you share with us and/or which may be acquired by Jordano’s during the application or recruitment process including what information we collect during our application and recruitment process and why we collect it; how we use that information; and how to access and update that information.

Check Jordano’s Applicant Privacy Notice here.

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AUTHORIZATION

I understand that any unanswered questions on this application may cause this application to be rejected. I also understand that any false, misleading, or incomplete statement or material omission on this application may result in rejection of my application, or if discovered after an offer of employment has been made, result in disciplinary action, up to and including termination. I understand that Jordano's may contact my prior employers for purposes of reviewing my background. I authorize all former employers and schools to furnish Jordano's and its subsidiaries with information regarding my service, past performance, character, the reason for leaving and qualifications. I hereby release such former employers, schools, and persons from all liability on account of providing such information. I understand that any offer of employment will be conditioned upon my providing satisfactory evidence of my identity and authority to work in the United States and upon Jordano's satisfactory responses to any reference inquiries. I understand as a matter of Company policy, in the event, I am employed, my employment will not be for any specific term - accordingly, my employment and compensation can be terminated, with or without cause, and with or without advance notice, at any time at the option of the Company or myself. I understand that no representative of Jordano's (other that a bona fide member of the Human Resources Department) has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and that any such agreement must be in writing and be signed by a member of the Human Resources Department.

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Customer Service Representative

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