CARE FACILITATOR

RES-CARE OHIO, INC. - Lakewood, OH

Posted: 3/26/2024 - Expires: 6/24/2024

Job ID: 271572430

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Job Description

Requisition: 2024-136109

CARE FACILITATOR

Job Locations

US-KY-LOUISVILLE | US-OH-CLEVELAND

ID

2024-136109

Line of Business

Abode Care Partners

Position Type

Full-Time

Pay Min

USD $17.00/Hr.

Pay Max

USD $20.00/Hr.

Our Company

Abode Care Partners

Overview

As a member of our Abode Care Partners team, the Care Facilitator will be responsible for supporting day-to-day administrative tasks and ensuring high quality customer service for our partner facilities and patients. This pivotal role is responsible for building providers schedules, ensuring patients are seen timely, according to ACP Care Paths, and conducting outreach for pending appointments.

Responsibilities

Partners with providers to ensure daily appointments meet Care Path requirements, and RVU production goals. A key contributor to ACP meeting provider optimization efforts
Timely communication and confirmation about upcoming appointments with patient/caregiver/facility. Responsible for schedule adjustments, or cancellations upon request from providers or patient/caregiver/facility
Coordinate translation services as needed to ensure we're able to clearly communicate with patients
Ensure all active patients have a future scheduled appointment, in alignment with ACP's care model
Utilize and analysis scheduling reports/dashboard to identify scheduling gaps, new admission, or discharges
Proactively outreach to Regional Administrator to discuss provider assignments, and panel size
Any updates to accounts will be maintained by AC

Initiate contact to newly registered patients to welcome them to ACP, and schedule their initial appointment
Provide education about services, including Continue Care RX enrollment, hours of operation, after hours, and explain proactive outreach to ensure care path compliance and reduce possible hospital admissions
Triages inbound calls to Scheduling queue, as well as overflow from Nursing. Calls are addressed directly, warm transferred to appropriate contact, or a message is taken and documented into EHR
Conducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, providers, and co-workers
Maintains demographics in digital client records, including key contacts such as the POA or legal guardian
Monitor and distribute inbound faxes to distribute to the appropriate team. Faxes will be attached and assigned to Care Facilitator for triage in EHR
Strive to make it right! De-escalate situations involving dissatisfied customers, offering patient assistance and support
Empowered to listen to patient/caregiver/facility complaints, document and work together with Regional Administrator to resolve any issues
Generates access to patient portal
Collaborates with leadership to implement strategic administrative improvements
Helps with organizing and facilitating workflow to ensure a productive workplace

Qualifications

High school diploma/ GED required; Associate degree or some college preferred
Prefer two or more years of geriatric clinical experience
Medical Assistant certification preferred, but not required
Demonstrates effective and professional interpersonal, verbal, and written communication skills
Strong assessment skills
Able to work independently and as part of a team
Organized and able to function under minimal supervision

About our Line of Business

Abode Care Partners is a leading provider of integrated medical services caring for individuals from post hospitalization to home in various settings ranging from skilled nursing facilities, assisted living, independent living, group homes, and private homes. We bring quality medical care to seniors, people with complex conditions, special needs, and individuals with intellectual and/or developmental disabilities while increasing quality of life and safeguarding the dignity of those we serve. For more information about Abode Care Partners, visit www.abodecarepartners.com

Salary Range

USD $17.00 - $20.00 / Hour

Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: High school graduate
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78243326
Salary: $17.00 - $20.00 /hour
Licenses / Certifications:: N/A; Applied Math: 5; Graphic Literacy: 5; Workplace Documentation: 4

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CARE FACILITATOR

RES-CARE OHIO, INC. - Lakewood, OH

Job Description

Job Summary