Job Description

The Backroom Lead role provides critical leadership within a retail store. This role is responsible for creating efficient and safe backroom operations as well as a properly stocked sales floor. The Backroom Lead drives the Company's freight flow processes in partnership with store team leadership. This role leads the planning, organizing, productivity, as well as training of all store backroom operations. The Backroom Lead works closely with all levels of store leadership, Ad Coordinators, Customer Service Leads, as well as all stock associate and store associate team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Protect the Company?s assets. Comply with all Company standard policies, procedures, safety standards, as well as equipment usage rules while performing all job duties.
Receive all incoming freight to the retail store. Plan, unload, check in, sort, organize, distribute, as well as support the display of all merchandise shipments.
Maintain effective freight flow.
Partner with the store leadership team to verify pricing accuracy of all incoming shipments, report errors, report shipping discrepancies, as well as perform daily manifest checks.
Work closely with store leadership and the Ad Coordinator to identify priority items (e.g., advertised, ?Insider,? ?hot?) as well as to ensure these goods are available for prompt display on the sales floor.
Organize and maintain Buy Online Ship to Store (BOSS) as well as all other merchandise stored in the receiving area to ensure accessibility.
Effectively handle all Packaways, Return to Warehouse (RTW), transfers, recalls, damaged returns, as well as other outgoing merchandise in compliance with all Company standard policies and procedures. Follow communication procedures around all returned merchandise.
Train store associates and leadership on backroom processes and standards, including, not limited to bailer equipment training, freight operations, as well as storage standards.
Ensure that all store stock associates properly handle merchandise and safety equipment.
Support the store leadership team in orienting new associates, training associates, developing a high performance team, assisting in scheduling, as well as supervising store stock associates. This role may help plan, delegate, and follow up on assignments and training.
Partner with store leadership and the Customer Service Lead to use store level reporting to ensure BOSS benchmarks are being met. Communicate freight improvement opportunities.
Play a key role in running the backroom year end inventory including preparation, scanning accuracy, as well as closeouts..
Ensure that the Company?s recycling program is followed correctly.

EDUCATION AND EXPERIENCE REQUIREMENTS:

1 or more years of experience leading and training a team of associates, preferably in a retail or customer service environment.
Minimum 1-3 years of professional experience in other retail environments is required.
Prior experience in receiving, stocking, maintenance, as well as training in other retail environments is preferred.
Proficient in email, Qlik, and the Google platform (i.e., Sites, Slides, Drive, Docs, Sheets).

WORK ENVIRONMENT:

Works primarily in a climate controlled environment with minimal safety and health hazard potential. This position may require extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.
May be responsible for physical activities including setting and operating a ticket gun, cutting case merchandise, displaying products, counting money, using hand tools and power equipment, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis. Should be able to lift thirty-five (35) lbs on a regular basis.
Sometimes works in an office environment sitting at a desk, table, or computer workstation for extended periods of time.