Service Engineer- Mako (Bangalore)

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.  Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

What you will do:

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
• Independently manage work calendar and travel schedule
• Collaborate with Sr. Level Field Service Engineers  and Sales Team
• Manage and control field inventory, tools, test equipment, technical documentation.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.
• Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or as required.
   

What You Need –

• 3+ years of relevant experience – required.
• Diploma or Engineering in Electronics/ Biomedical/Electrical – required.
• Previous experience as a technical field service professional or in a relevant capacity is – preferred.
• Experience in OT is – preferred.
• Demonstrates functional technical, problem-solving, and analytical skills – required.
• Demonstrated interpersonal and communication skills; ability to interact effectively with customers as necessary – required.
• Possess ability to follow mentorship instructions and guidance – required.
• Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors – required
• Time management skills to effectively meet customer – required

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.