Marshalls
Job Title: Merchandise Associate
Job Summary
Responsible for delivering a Highly Satisfied Customer Experience by engaging and interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness) philosophy and maintaining a clean and organized environment. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to support the needs of the business.
DUTIES AND RESPONSIBILITIES
Major Areas of Responsibility
Customer Experience
- Role models REACH principles with internal/external customers
- Supports a positive culture and embodies all aspects of a Green Culture Pulse
- Promotes TJX Rewards credit and loyalty programs during customer interactions
- Supports and responds to all Front End coverage needs
- Supports and responds to all Dressing Room and Jewelry needs
Human Resources
- Upholds a culture of honesty, integrity, and respect
- Communicates accurately and effectively with management and Associates
- Accepts ongoing recognition and constructive feedback
- Adheres to all labor laws and Associate meal and break period policies
Store Operations
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of entire store, e.g. Single Queue, Associate Lounge, backroom and facilities
- Maintains all floor care cleanliness standards including the maintenance and operation of the scrubber and buffer
- Processes and prepares merchandise for the sales floor following Door to Floor and Working Smart principles
- Adheres to all Front End policy and procedures including the ringing sequence and all operational controls (RIL, Voids, Refunds, etc.)
- Balances register draws and or cash office as required
- Ensures ‘go backs’ are properly tagged/hung and promptly returned to the sales floor
Merchandising
- Maintains and upholds merchandising philosophy
- Adheres and upholds all merchandise and signage standards
- Partners with Merchandise Coordinator on the creation and maintenance of compelling features, flexing the sales floor as needed
- Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines
- Initiates and participates in store recovery as needed throughout the day
Loss Prevention & Safety
- Supports and participates in store shrink reduction goals and programs
- Adheres to all operational and loss prevention controls in accordance with company guidelines and polices
- Properly handles damages, no tickets, and mismates
- Identifies and communicates alert signals and potential safety issues immediately to management/loss prevention to ensure a risk-free environment
- Does not engage in the pursuit of or apprehension of shoplifters
Non-Essential Job Functions
Job Knowledge
Minimum formal education, if any, required to perform this job e.g., Bachelors Degree in Accounting, Law Degree).
Minimum job skills required to perform this job(for example: programming languages, strong interpersonal skills, computer software packages).
Excellent customer service skills
Strong organizational skills with an attention to detail
Capable of handling multiple tasks at one time
Ability to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors to accomplish tasks
Strong communication skills; verbal and written. Listens and responds appropriately
Available to work flexible schedule to support business needs
Minimum experience required to perform this job.
Retail or customer experience preferred
List specific jobs which could prepare and individual for this job.
Retail Associate
