Clinical Administrative coordinator- Front Desk
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At Lowell General Hospital / Tufts Medicine, we’re saving lives, building careers, and reimagining healthcare. Ready to grow with us?
Job Overview
Under general supervision, this position supports clinic or office activities and provides administrative support for clinical providers. Assists with the work flow operations of the practice, maintenance of all documents and files, and project-oriented tasks. This position maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital’s revenue cycle process, clinic operations, and patient experience.
Hours: ONSITE- Full-Time / 40 hours a week / Mon-Friday 6:45am-3:15pm
Location: 43 Village Square - Chelmsford, MA
Preferred Qualifications:
1. High School diploma or equivalent.
2. Two (2) years of experience supporting customers.
3. Bilingual.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
2. Assists with scheduling template creation and changes.
3. Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
4. Greets and checks-in patients; verifies patient demographic and insurance information.
5. Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
6. Collects copayments.
7. Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
8. Takes an active role in monitoring patient flow and communicating delays to patients and providers.
9. Assists with billing charge entry and reconciliation.
10. Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
11. Provides general clerical support to department physicians.
What We Offer:
• Competitive salaries & benefits
• 403(b) retirement plan with hospital match
• Opportunities for growth
• Tuition reimbursement
• Free on-campus parking
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.
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