Job Listing
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| Job ID: 14015903 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | NOC Supervisor (Night Shift)(US Remote) |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector.Job Description
The shift for the NOC Sr Supervisor will be as follows:
Night Shift
Monday through Friday, 10:00 pm - 6:30 am (Pacific Time)
The NSOC Sr. Supervisor will provide shift-based oversight and direction for members of technical staff in a 24/7 technical support environment. Primary responsibilities will include resource management, performance management, incident management, and customer satisfaction.
Primary Responsibilities
Supervises technical support activities and provides direction to technical staff
Coordinates employee work schedules and ACD staffing to maintain service level objectives
Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans
Acts as Incident Commander (ICS/ITIL) during scheduled shifts and on-call rotations; adheres to state and federal (FCC) regulations for telecommunications outage notification
Conducts regular team meetings and one-on-one's to deliver training, performance feedback, and process instruction
Monitors adherence to company policies, operational and service level agreements (OLAs/SLAs)
Writes instructional documentation using standardized best-practices; training aids, technical MOPs, Knowledge Base (KB) articles, and general departmental procedures.
Maintains high customer satisfaction; coaches customer service guidelines to members of staff, responds appropriately to escalations from customers and service partners, collaborates with senior management and internal support teams to quickly resolve service concerns
Performs departmental onboarding, account management, and miscellaneous administrative duties for direct reports
Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete annual employee performance appraisals/reviews.
Preferred Skills
Network monitoring dashboard experience; Solarwinds, ScienceLogic, Nagios, Federos, HP OpenView, or similar platforms
Working knowledge of ServiceNow or Remedy for case and incident management
ITIL certification, FEMA ICS training, and/or NORS experience a plus
24/7 NOC or inbound call center experience preferred
1+ years of experience in a Network Operations (NOC) or Security Operations (SOC) environment
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
#LI-DB1
Basic Requirements
2+ years of technical support experience in an IT Service organization
1+ years of Management, Supervisory or leadership experience with responsibility for direct reports
1+ years of experience in a Network Operations (NOC) or Security Operations (SOC) environment
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsNoneRelocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes
Our U.S.Benefitsinclude:
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
Refer to ID 78925544 when applying |
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