Job Listing
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| Job ID: 13953986 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Associate Implementation Advocate |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview:The Associate Implementation Advocate I isResponsible for the implementation of new orders forInovalon products and services. Answers inbound customer requests via telephone, email or any additional method of inbound communication
Document all activities per defined process and procedures.
Duties and Responsibilities:
Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals
Install, upgrade, test, and configure systems as part of completing implementation project
Work with customers to lead the implementation process
Document customer requirements and configures applications to meet customer business processes
Work under moderate supervision with latitude for independent judgment
Answer inbound customer requests via telephone, email or any additional method of inbound communication
Document all activities per defined process and procedures
Keep customer and other stakeholders informed of project progress and make recommendations for implementation plans
Organize and manage workload efficiently
Communicate effectively about product offerings, operating systems and internal systems
Maintain compliance with Inovalon's policies, procedures and mission statement
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer
Job Requirements:
Minimum of 1-2 years of experience implementing or supporting software, with high volume of transactions;
Explain the importance of data security and follow processes and regulations;
Experience with using of Microsoft Office suite (MS Word, MS Excel, MS Outlook);
Proficient in working with CRM systems;
Experience with using and supporting Software as a Service (SaaS);
Experience in working with Operating Systems such as Linux and Windows;
Excellent verbal and written customer service skillset;
Ability to communicate effectively about product offerings, operating systems and internal systems;
Strong organizational skills with close attention to detail;
Ability to work efficiently in a fast-paced environment;
Ability to work independently, assisting others as needed;
A strong team player with the ability to interact effectively with all parts of the organization;
Knowledge of the following Healthcare EDI specific standards (ANSI X12, 835, 837, 270/271) and identify breakage points is preferred;
Healthcare IT industry is preferred;
HIPAA transaction code set knowledge is preferred;
Proficient in working with Salesforce.com is preferred; and
Bi-lingual (Spanish) is preferred.
Education:
Associate's Degree or equivalent business experience.
Physical Demands and Work Environment:
Sedentary work (i.e. sitting for long periods of time);
Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
Subject to inside environmental conditions; and
Travel for this position will include less than 5% locally usually for training purposes.
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Base Compensation Range
$44,396—$55,000 USD
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.
By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.
To review the legal requirements, including all labor law posters, please visit this
Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Refer to ID 78437937 when applying |
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