Position Overview:

As the Technical Support Intern, you will be part of the Support team that is responsible for resolving technical and application related inquiries regarding Bullhorn’s software product for our clients.

Responsibilities:

• Help the team to resolve software and technical questions for the customer efficiently and effectively mainly through email and phone
• Responsible for managing the support inbox, writing and updating documentation
• Gather the required information necessary in order to best handle customer software and technical inquiries
• Organize and be an integral part of responding to customer inquiries via email.
• Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
• Partner with Technical Support team members on various strategic projects when needed

Required Skills and Experience:

• Majoring in MIS/CIS is preferred but not required
• Be a contributing part of a winning team and deliver excellent results as an individual.
• Proven ability to multi-task and work efficiently/proactively in a fast paced, dynamic environment.