OhioMeansJobs|Cleveland-Cuyahoga County is sourcing for a Retail Lead/Supervisor Part-Time at a sporting venue in downtown Cleveland.
Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Company.
The Company are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to company location.
PRIMARY PURPOSE: Oversee game day operations at the designated retail ballpark location. Supervise daily activities of teammates to ensure a high-quality fan experience while optimizing location sales revenue and fostering a positive image of the Company organization.
RESPONSIBILITIES & DUTIES:
Selling/Fan Satisfaction
- Strive to achieve daily sales goals at the assigned location by effectively driving sales results
- Exemplify the START AND HEART service model and employ suggestive selling techniques as a role model for sales teammates
- Uphold the “Image of Champions” to maximize sales potential and ensure fan satisfaction
- Utilize and comprehend sales reports to assist in location operations
- Act as the primary communication link between the management team and sales teammates within the assigned location
- Communicate any merchandise, sales team, or fan service issues to the Retail Ballpark management team
- Monitor and ensure that all teammates prioritize sales and fan satisfaction throughout their shifts
- Participate and contribute to the the training and development of retail ballpark teammates
Merchandising
- Ensure that the location adheres to company standards for visual merchandising, with all merchandise appropriately displayed
- Organize and maintain backstock and storage rooms (if applicable) according to company standards.
- Delegate daily merchandising tasks, such as restocking, sizing, "pinch & pull," and maintaining general cleanliness, to the sales team
- Execute timely and accurate markdowns and transfers, including stockroom management
- Communicate merchandising needs and opportunities to the Buying and management team based on research and hands-on insights
Operations/Loss Prevention
- Execute opening and closing procedures, including POS operations, merchandise recovery, and teammate huddles
- Ensure location is ready for business when gates open
- Safeguard assets by adhering to controls, keys, alarms, manager codes, and conducting bag checks
- Report any breaches of loss prevention policies promptly to the management team
- Communicate all staffing, merchandise, maintenance any miscellaneous issues in a timely manner to either management team or Ballpark BASE.
- Understand and perform all management functions on the POS system and PC, including transactions, returns, and troubleshooting
- Ensure proper receipt and processing of merchandise, including shipments and transfers
- Manage supply inventory levels and communicate needs to the management team
- Process all damaged merchandise efficiently
- Provide proper training to assigned store teammates on internal/external loss prevention methods
- Participate in cycle counts and inventories as needed throughout the season
- Assume additional responsibilities as directed by Supervisor and management team
ROLE REQUIREMENTS:
- Previous sales, customer service, and or register experience preferred
- Prior supervisory or team lead experience preferred
- Capability to frequently bend, stoop, reach, and lift
- Must be at least 18 years old
- Demonstrated ability to adhere to all organizational Health & Safety protocols
AVAILABILITY REQUIREMENTS:
- Available to work a minimum of 75 out of 81 home games (95%) during the months of April through October
- Available to work 100% of Jewel Events and Post Season Games
- Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
- Work long and irregular hours including nights, weekends, and all holidays during the baseball season
- Attend all required trainings and daily briefings, as directed
ORGANIZATIONAL REQUIREMENTS:
- Reads, speaks, comprehends, and communicates English effectively in all communications.
- Represents the Company in a positive fashion to all business partners and the general public.
- Ability to develop and maintain successful working relationships with members of the Front Office.
- Ability to act according to the organizational values and service excellence at all times.
- Ability to work with diverse populations and have a demonstrated commitment to social justice.
- Ability to walk, sit or stand for an entire shift.
- Ability to work extended days and hours, including holidays and weekends.
- Ability to move throughout all areas and levels of the Ballpark.
- Ability to work in a diverse and changing environment.
- Occasional physical activity such as lifting and carrying boxes up to 55 lbs.
The Company are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.
In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Interested Candidates, please contact:
LaShorn K. Caldwell, Recruiter
lcaldwell@dwfs.us
216-777-8227
