Job Listing
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| Job ID: 13938639 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Client Relationship Manager |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Description
Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
Joining our team means working with a rapidly growing, award winning, global manufacturing company with a lot of potential. If you enjoy craftsmanship and working with your hands, this is definitely the job for you! 3D Printed Model Finishers are the perfect role to start with at Protolabs and work your way up. You gain the opportunity to work with emerging 3D printing technologies at a large scale, while being able to work autonomously to achieve common and collective team goals in a casual manufacturing environment. In return, we'll invest in you with exceptionally competitive benefits and many opportunities to promote! We take pride in being a team and a community, together we celebrate the W's, we grow together from the L's, and most importantly, together we all make this a great place to work!
Join our team as a Client Relationship Manager!
This role is a hybrid role in Maple Plain, MN.
The Client Relationship Manager is responsible for enhancing customer relationships by managing special requests and high impact orders for the organization. The role has a strategic focus while identifying actions and directions that support all customers and aligning processes to support the customer experience through the life of the customer. This includes the responsibility of maintaining customer relationships by making the production order process as seamless as possible for the entire customer base and includes building strong working relationships across functional teams to support customer success. The role will also take a leadership role in aligning Protolabs' processes with customer needs, identify and address any gaps, while mitigating risk to ensure success throughout the entire customer relationship lifecycle. They will serve as a hub for servicing and supporting the interaction of customer orders with all impacted parties and will be expected to be adept at problem solving, coordination of resources (internal and external), enhancing relationship with customer stakeholders, and protecting and promoting the Protolabs brands.
You will:
Acts as a point of contact for problem solving and order delivery.
Manages cross-functional relationships, ensuring a consistent and coordinated customer response and customer experience.
Supports the customer through the order lifecycle including oversight of projects as well as the completion of orders and processing.
Manges and reports on key client metrics through a standard scorecard for both internal and external stakeholders.
Actively solicits customer feedback; will record, analyze, report on, and address issues that are identified. Changes or remediations should be applied to the all-customer interactions as applicable.
Develops and maintains project timelines and order processes. Facilitate project scoping and scheduling efforts to determine commitments and timelines driving alignment across stakeholder and delivery teams.
Uses influence to drive results across the multi-functional team. May manage direct and indirect reports in designated departments locally and remotely in a matrix environment.
Thinks strategically and promotes the needs of all customers.
May support individual customers based on qualification.
Remains aware of industry trends as they apply to the customer.
Represents the core values of Protolabs in all interactions.
Promote cross-level and cross-functional collaboration.
Proactively identifies and acts on risks and opportunities to enhance the customer experience.
What it takes:
Strong negotiation and influencing skills.
Ability to communicate confidently - both verbally and in writing - with colleagues and clients from all levels of the organization.
Ability to research and keep informed on industry trends as it applies to the client/client industry.
Strong analytical and problem-solving skills
Thinks strategically.
Effectively manage and balances multiple priorities.
Bonus points for:
BA/BS or equivalent experience
3 to 5 years of customer service experience, experience in manufacturing preferred but not required.
Experience managing large scale initiatives and complex orders.
What you'll get:
Competitive Pay
Annual Bonus Program
Benefits including but not limited to:
Health Insurance
Flexible Spending Accounts
Health Savings Account (including competitive employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Company-provided Short-Term and Long-Term Disability
Paid caregiver leave
PTO starting at 15 days/year
Education Assistance Program
72 Paid Holiday hours/year
Paid Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program
And more!
All Proto Labs facilities in the United States are ITAR-compliant operations. Due to ITAR regulations, Proto Labs is only able to employ U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire.
Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer
Physical Demands:
While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse. The employee is occasionally required to stand, walk, stoop, or kneel and must occasionally lift and/or move up to 25 pounds.
Work Environment:
Indoors (A/C); nonsmoking; majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions,... For full info follow application link.
All Proto Labs facilities in the United States are ITAR-compliant operations. Due to ITAR regulations, Proto Labs is only able to employ U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire.
Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Refer to ID 78299791 when applying |
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