Job Description

Candidates are responsible for the following:

*Answer the phone within two rings and identify the purpose of the call and ensure that  it is handled or properly assigned correctly

*Inform customers/representatives of all available services

*Communicate with local and out of town funeral directors to complete shipping process and determine pricing

*Communicate with the airlines and book flights for human remains

*Accurately document case notes in the computer

*Professional /Business attire

Class Type

Evaluation to hire

Qualities Required        

2-3 years of customer service experience

EXCELLENT Attendance

Professional phone etiquette

Ability to multi-task, make quick decisions, handle stressful situations tactfully.

High School Diploma/GED

Equipment Used

Computer, Phones

Attractive Attributes

Ability to move up into management.

Everyone stays long term within this company. They consider themselves a Family. There is lots of promotion from within.

Pay Rate

$15.00+/ HR

Physical Requirements

Ability to climb 2 flights of steps