Job Listing
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| Job ID: 13957936 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Technical Service Representative - Trainee, Coil Coatings |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | $54,312.00 - $70,583.00 Yearly |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
The program will include the following experiences: * Build acumen around the SW business, segments, customers, and go-to-market strategy * Gain a thorough understanding of Sherwin-Williams technical service and sales processes * Build technical service skills and aptitude * Develop plans and diagnostic methods to effectively understand and address customer needs * Execute product application and troubleshoot product issues * Support the sales organization achieve financial goals and gain an understanding of P&L management * Build cross-functional partnerships with and understand the interaction of Sales, Marketing, Operations, & R&D to execute the business strategy * Gain a basic understanding of the assigned division's product offerings and technical applications
Provides technical services to external customers and sales representatives, including troubleshooting, offering fundamental technical direction and assistance to customers on product(s) use, training, and support. Responsibilities may include responding to common questions and concerns, applying basic application technologies, and providing general assistance to customers on improving operational quality and efficiency. Demonstrates time management, problem solving, and decision making when providing technical services.
Customer Service and Support*
Attend customer and prospects calls to deliver customer service and technical support to customers in territory, region, etc.
Work with internal groups/departments to ensure product quality, service, and delivery meet or exceed customer expectations
Support resolution of customer complaints in accordance with company policies and procedures
Respond to basic questions and concerns from the customer regarding product line(s) and general operations; generally involves task orientated situations, limited problem solving, and direct supervision.
Support product trials to ensure customer's knowledge and understanding
Work to become a Subject Matter Expert (SME) to ensure customer understands products, applications, and solutions via product demonstrations, presentations, etc
Works to become a basic operational advisor to customers by applying routine quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on most issues
Build and maintain relationships with customers to gain trust and create positive view of the organization
Evaluate and redirect concerns or issues to appropriate source if unable to assist customer
Maintain and Utilize Product Knowledge & Technical Expertise
Obtain up-to-date knowledge on current and new products, including application
Implement and share best practices regarding new products and customer training with team members, partnering closely with the R&D function
Evaluate and recommend improvements to current products, systems, and processes
Provides technical direction and assistance to customers on the use of the product line(s); typically includes single locations and technologies, and basic application methods
Provide Sales Support
Support and communicate with internal Sales teams on current and new customer needs, issues, and products
Serves as a liaison with sales by interacting with line personnel, developing a greater understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel.
Assists with performing account management activities by facilitating new or recurring orders, developing relationships with customer contacts, and facilitating communications with sales personnel.
Assist in collecting market information on customers and competitors, and estimating customer potential and the facility/branch's market share
Partner with marketing and sales to identify competitor strengths and weaknesses and S-W's competitive advantages
Manage Time Effectively
Schedule meetings, calls, visits, etc. with external customers
Develop and document strategies to troubleshoot customer issues
FORMAL EDUCATION:
Required:
High School diploma or GED equivalent
Preferred:
Trade school degrees of various kinds including paint application; military mechanical repair and/or refurbishment education; associates of bachelor degree in science curriculums
KNOWLEDGE & EXPERIENCE:
Required:
Knowledge of basic math skills, computer knowledge for inputting and data analysis
Preferred:
Familiarity with metal substrates and industrial paint/coatings application
Diagnostic troubleshooting experience and mechanical inclinations
Previous experience servicing industrial B2B customers
OTHER REQUIREMENTS
Candidate must be willing to relocate for assignments and career advancement either as part of the rotation program or for the final third rotation when assigned a territory
Candidate must be eligible to work in the US on a full-time basis without restrictions or need for visa sponsorship
PHYSICAL REQUIREMENTS:
Professional company provided or home office environment; however will be subject to travel and its associated factors and may be subject to moderate levels of dust, odors, fumes, chemicals, oils, extreme temperatures, loud noises, and other environmental factors found in manufacturing environments.
Must be able to sit, stand, hear, and see on a constant basis.
Must be able to walk, write, and type on a frequent basis.
Must be able to lift and carry up to 50 pounds occasionally
Must be able to climb and descend stairs.
Must be able to bend, carry, reach, push, and pull on an occasional basis.
Must be able to communicate verbally and in writing.
May work indoors and outdoors as needed; exposure to heat up to 100 degrees and cold to 0 degrees.
May work in areas where noise level is such that hearing protection is required.
May work in areas where toxic, flammable, and hazardous materials are present.
May be exposed to varying amounts of dust and dirt.
Work surfaces may include concrete.
Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
Employe must be able to operate a computer and communicate via telephone.
Some travel to other locations, meetings and/or seminars is required.
TECHNICAL/SKILL REQUIREMENTS/PERSONAL ATTRIBUTES
Effective written and verbal communication with team members and customers
Establishing and maintaining organization of schedules, meetings, time sheets, and resources
Customer orientation
Diplomatic attitude
Influencing customers
Honesty/integrity
Adaptability/flexibility
Open-mindedness, willingness to accept change and new ideas
Decision-making
Self-motivation to work independently with supervision
Problem-solving to address issues or concerns in a logical manner
Time management (prioritizing urgent matters)
Maintaining positive attitude, especially in the face of challenges
Personal accountability
TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)
40%
Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
VEVRAA Federal Contractor requesting priority referral of protected veterans.
Refer to ID 78458318 when applying |
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