OhioMeansJobs|Cleveland - Cuyaghoa County is sourcing for an Manager and Sales for a Florist and Gift company in Brecksville, Ohio 

We are looking for someone with strong management, customer service and sales skills to oversee the day-to-day operations of this thriving small business.  Responsibilities will be to continue growing the business and maintain a positive work environment for my 12 front desk managers, designers, and drivers.  Responsibilities will include:

• Back up for front desk managers.
• Waiting on customers in person as needed.
• Taking orders over the phone when the front desk manager is not available and during busy times.
• Develop an extensive knowledge of our designs, names of flowers and plants so you can assist customers with personalized recommendations.
• Assist with changes to showroom displays.
• Help to organize and merchandise gift and floral displays in the showroom to maximize the instore sales opportunity.
• Daily monitoring of cooler designs to ensure freshness.
• Order flowers and supplies daily or as needed with the direction of the designers.
• Master our DOVE POS system for order entry. Learn all aspects of this retail entry system.
• Handle any customer complaints or reviews to ensure positive experiences.
• Ensure high-quality customer service is provided to all customers.
• Participate weekly in TeamFloral zoom meetings, “Florist Talk.”
• Read industry references, listen to floral experts, and remain open to new ideas.
• Learn how to use the Myteleflora.com site. There are numerous training videos on both TeleFlora and TeamFloral. Make these be a part of your early and ongoing training.
• Learn and manage the TeleFlora web site.
• Learn and manage Door Dash Merchant Portal and financials.
• Sales call on businesses to expand our corporate account presence.
• Promote “The Smile” program to nursing homes and customers.
• Develop a marketing program to increase wine and beer gourmet basket sales.
• Develop and implement your own strategies to increase sales and profitability of the flower shop.
• Weekly COG reporting. (TeamFloral program).
• Every two weeks payroll reporting (TeamFloral program).
• Be an active member of the Brecksville Chamber of Commerce. Participate in all of their functions.

Interested Candidates, please contact:

LaShorn Caldwell
lcaldwell@dwfs.us