Job Information
Bridgestone Americas Specialist-Recovery Collections Operations in Brook Park, Ohio
Company Overview
Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.
Job Category
Customer Support
Position Summary
This role serves as CFNA’s first point of contact for specialized collection department functions handled by the bank. This role is responsible for documenting and decisioning accounts falling within one of the following areas: Bankruptcy, Deceased, Servicemembers Civil Relief Act (SCRA), Consumer Credit Counseling Services (CCCS) and Debt Settlement Agencies. Additional responsibilities involve addressing third party collection agency requests and answering inbound only calls from customers regarding their charged-off account(s).
Responsibilities
Document and flag accounts received daily through electronic, paper or email notification
Submit proof of claims
Respond to requests and inquiries from first and third party partners via phone, mail or designated email box
Research issues related to payments, customer requests for verification, etc.
Process Direct Payments
Take payments by phone (ACH/Debit/Credit)
Answer questions and negotiate payment arrangements
Provide acceptance and confirmation of programs
Answer inbound calls from customers providing assistance and direction as needed
Minimum Qualifications
Required :
Basic knowledge of federal regulations related to credit and collections
Strong verbal communication skills
Speaks clearly and is easily understood
Uses proper grammar and choice of words
Summarizes understanding and agreements
Effectively and succinctly resolves issues
Ability to multi-task and quickly move from one function to another
Listening and negotiation skills
Proficient in Microsoft Word and Excel
Demonstrate adherence to the company’s core values
Customer focused
Seeks out and supports continuous improvement within the department
Goal oriented
Displays positive attitude and ability to work well in a team environment
Capability to work from home is required
Preferred :
Previous call center experience
High School Diploma
Work Hours: Monday -Friday, 8:00 a.m. to 4;30 p.m.
Pay Rate Type: Hourly/Full Time/40 hours
Work Location: - Brook Park, OH - must live in the Cleveland, Ohio area
Hybrid: After successfully completion of training between 1-3 months, this position will be hybrid; 2 days remote and work 3 days in the office located in Brook Park, Ohio.
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.