Job Listing
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| Job ID: 14042806 |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Child Support Officer (Account Specialist) |
| Work Type: | Work Days: Weekdays, Work Vary: No , Shift: First (Day), Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | $27.30 - $36.15 Hourly |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | |
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| Experience Required: | Unspecified |
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| Required Skills: | Required Knowledge, Skills, and Abilities:
Any combination of training and experience providing the following knowledge, skills, and abilities.
For Full Performance:
* Knowledge of the laws and regulations pertaining to child support, childcare, medical support and public assistance programs.
* Knowledge of the legal process including the expedited process form.
* Knowledge of the laws and rules pertaining to data privacy.
* Knowledge of rules of evidence and court procedures.
* Knowledge of legal terms, forms, and substance to be followed in drafting/writing orders, contempt actions and other legal documents.
* Knowledge of community resources.
* Knowledge of debt collection approaches and laws.
* Knowledge of human behavior.
* Ability to explain and interpret complex laws, rules and regulations and court orders.
* Ability to develop effective working relationships with attorneys, child support magistrates, clients, court personnel, human services staff, personnel from other organizations, employers and co-workers.
* Ability to establish and maintain thorough case files in compliance with state and federal laws, both for on-going collections and for audit process.
* Ability to prepare court documents in a paralegal capacity.
For Pre-Employment:
* An Associate of Arts in Criminal Justice, Law Enforcement, Paralegal, Social Work, Psychology, Human Services, or Business Administration or completion of a technical or community college child support AAS or diploma program.
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* A high school diploma, or equivalent, AND one of the following:
* Two years of experience as a Support Enforcement Aide or Collections Officer with responsibility for carrying out a part of child support collections and/or collection of fees.
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* Three years experience in work related to child support collections in a county social services agency (e.g., providing clerical or other support services to the child support and collections unit).
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* Three years experience as a Financial Worker or the equivalent in a public human services agency.
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* Four years of experience in collections work outside of a county social services setting.
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* May substitute experience for education and education for experience in order to meet the qualifications.
* Ability to communicate clearly and effectively, both orally and in writing.
* Ability to work independently.
* Ability to conduct an effective interview.
* Ability to perform basic computer entry skills.
* Ability to communicate clearly and effectively, both orally and in writing.
* Basic computer skills.
* Ability to organize and prioritize work.
* Ability to handle hostile or uncooperative people.
* Ability to analyze problems.
* Ability to process a large volume of work quickly and accurately.
* Ability to compile evidence, analyze facts, and make sound recommendations.
* Must possess and maintain a valid driver’s license.
* May be required to pass a personal background investigation. |
| Preferred Skills: |
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| Job Description: |
**MN MERIT SYSTEM APPLICATION AND LETTER OF INTEREST WITH RESUME REQUIRED TO APPLY FOR THIS POSITION. DO NOT CLICK ON APPLY NOW WITHIN THIS POSTING. PLEASE READ THE FOLLOWING INSTRUCTIONS TO APPLY.**
APPLICATION INSTRUCTIONS: To be considered for this position, you must submit an application through MN Merit AND submit a letter of interest and resume to Winona County by 4:00 p.m. on May 6, 2024. You must be eligible for appointment by the MN Merit System.
Examination process: The examination will consist entirely of a rating of education and experience based on responses to the supplemental questionnaire. You must submit an application here, click on the Child Support Officer-Winona County.
IMPORTANT INFORMATION:
Additionally, interested individuals shall also submit a letter of interest and resume to the attention of Scott Sonsalla, Assistant County Administrator/Personnel Director, County Office Building 202 West Third Street, Winona, MN 55987 (507) 457-6352 or fax: (507) 454-9366 or email wcpersonnel@co.winona.mn.us by 4:00 p.m. May 6, 2024.
This position starts at $27.30/hour (DOQ) with advancement up to $36.15/hour.
Characteristics of Class:
Under general supervision of Child Support Supervisor or Health and Human Services Director, employees in this class perform paralegal functions related to expedited and judicial hearings, court referrals and judgment actions, and establish and enforce child support orders for public assistance and non-public assistance clients; aid in the location of absent parents; interview mothers and alleged father(s) to establish paternity; explain rights and obligations and negotiate settlements; work closely with county attorneys, judges, child support magistrates, court administrators, local attorneys, income maintenance and social service staff, employers, child support staff from other states, and a variety of other resource personnel; testify in court proceedings; and maintain all necessary case and legal documentation.
Supervisory Controls:
The employee performs the duties of the position consistent with the policies of the Health and Human Services Department and other relevant statutory and regulatory requirements.
Examples of Duties:
Any one position may not include all the duties listed, nor do the examples, listed in their relative order of importance, include all duties that may be found in positions in this class.
* Initiates necessary legal action to establish paternity, court ordered child support and/or reimbursement, childcare, medical support, or to enforce an existing support order.
* Interviews custodial and non-custodial parents to obtain case information, employment status and to determine their ability to pay child support. Compiles information regarding income and assets and makes recommendations for the amount of child support, medical support, and childcare support to the parents, attorneys and the court.
* Enters data into child support system.
* Enters/updates financial data for charges/credits to the accounts when a court order is established or modified.
* Prepares legal documents, including preparation of proposed orders, for review by the County Attorney. Works with the County Attorney’s office in providing information from case records or payments of the non-custodial parent and his/her ability to pay support.
* Testifies in expedited hearings or District Court and provides financial information regarding the custodial and non-custodial parent and current case status information.
* Monitors cases for compliance with court orders and implements appropriate administrative enforcement remedies when necessary such as income withholdings, medical support withholding, state and federal income tax refund intercepts, drivers' license suspension, passport denials, cost-of-living adjustments, and liens.
* Negotiates out-of-court child support related settlements for approval by the appropriate authority.
* Initiates interstate actions to other jurisdictions to establish, enforce, or modify court orders for support when the non-custodial parent resides in another state.
* Responds to written and phone inquiries about the child support program from employers, attorneys, custodial, and non-custodial parents, and any other inquiring party.
* Contacts custodial parents who have received overpayments and sets up a recovery payment plan and monitors compliance. Completes Excel worksheets when either parent has a concern about the accuracy of the account.
* Makes referrals to financial unit, social service unit, legal services, etc. as appropriate.
* Participates in appeals hearings on disputed cases and provides necessary facts and documentation.
* Any other duties as assigned.
Refer to ID when applying |
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