Primary Stroke Center Program Manager

Responsibilities:

• Develops and implements inpatient and outpatient stroke related performance improvement plans and processes, and coordinates efforts across participating departments/institutes.
• Supports program development, internal and external outreach activities and performance improvement initiatives.
• Forms teams and ensures all appropriate clinical areas are represented.
• Coordinates team meetings, prepares and maintains documentation, facilitates teams by using appropriate performance improvement methodology.
• Leads annual accreditation preparation, presentation, and response processes.
• Utilizes current knowledge of Joint Commission disease specific certification and other regulatory agency standards.
• Educates and/or organizes educational activities for continuum of care providers (staff, nursing, mid-levels, residents, etc.) in conjunction with PSC nursing staff, to keep current with AHA/ASA recommendations and updated standards of care.
• Other duties as assigned.

Education:

• Registered Nurse with strong clinical background in acute care, ambulatory care; or Bachelor's Degree with significant Quality Management background.
• Master's Degree preferred.
• Previous Primary Stroke Center or program management experience preferred.
• Demonstrated success in the application of program development and operations, performance improvement methodologies, project team facilitation and/or systems development applications.

Certifications:

• Current state licensure as an RN.
• Certification in NIHSS and Healthcare Quality preferred.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Demonstrated competency in the use of computer applications (Microsoft Office), statistical programs and clinical and administrative databases.

Work Experience:

• Minimum three years experience with appropriate patient population and/or quality management projects, systems development or equivalent knowledge base.

Physical Requirements:

• Manual dexterity to operate office equipment.
• Will require periods of sitting, standing and the ability to travel to various locations throughout the Cleveland Clinic; must have normal or corrective vision, ability to clearly communicate verbally by phone. Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Physical Demand requirements are in excess of those for Light Work.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.