What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an immediate career opportunity for a qualified  Senior Manager, Business Process * * to oversee program management for a group of top customers and operations leaders. The Senior Manager will apply Six Sigma or similar methodologies to establish customer/operational solutions. This role will lead multi-functional teams to implement solution initiatives with the primary objectives of cost and efficiency.

Key Responsibilities:

• Assist in the development of systematic approaches for assuring high-quality services

• Makes and implements recommendations for improved productivity, efficiency, accuracy, cost savings, safety, compliance, standardization, and revenue production procedures for a specific department by researching, reviewing, analyzing, and understanding business processes and translating them into business solutions

• Respond to and gain support from the Operations, Commercial, and CS colleagues required to support their respective functions in customer and internal activities (both issues and opportunities)

• Support and action requests pertaining to customer requirements and development

• Pro-actively engage collaborators in issues that will impact Customer service quality and follow-up until completion

• May provide functional guidance, advice and/or training to less-experienced business process improvement professionals

• Identify key barriers/core problems and apply problem-solving skills in order to deal creatively with complex situations

• Troubleshoot and resolve complex problems

• Ensure all program and initiatives direction and progress is communicated to all partners

• Oversee the completion of projects or assignments, including; planning, assigning, monitoring, and reviewing progress

• Identify and highlight standard process and non-compliance fields and areas, promoting customer resolution

• Ensure reoccurring issues are raised to the right management function and level for review and analysis followed by a plan of action for resolution

Skills & Qualifications:

• Strong knowledge of Network Operations and workings of DHL

• Highly developed analytical, problem solving and high-level reasoning skills

• Strong influencing & communication skills

• Ability to influence and negotiate at all levels

• Customer orientated

• Achievement drive and initiative

• Excellent business / commercial competence

• Quality orientation (accurate, timely)

• Conceptual thinking

• Advanced presentation skills

• Effective planning, organization and decision makingcompetencies

• Fluent in spoken and written English

• Good level of cross-cultural competency and interpersonal understanding

• Willingness and ability to travel

• Minimum of 5 years of relevant working experience (preferably at management levels in either network operations, customer service,

• Commercial or general management)

• Regional or Global experience in Operations would be an advantage

• Relevant working experience (preferably at management levels) with Commercial teams and customer facing roles. University degree or equivalent industry experience

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

• Competitive Pay

• Bonus/Incentive Programs

• Retirement Savings – 401K with company match

• myShares - Voluntary plan to buy discounted company shares

• Medical, Dental, Vision, well-being programs

• Tuition Reimbursement

• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)

• Paid Leave

• Employee Discount Program

• Employee Assistance & Work Life Program

• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.