Job Description
Description
About Hawkins
Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.
Learn more about us at
ABOUT THE JOB
This position is responsible for creating schedules and dispatching trucks to provide timely and efficient delivery of products to customers. This role is very service-focused and works to meet and exceed customer requirements. As the Dispatch and Fleet specialist you will coordinate local fleet maintenance to ensure safety and availability to meet delivery schedules, track driver compliance with all DOT, state, local, and company regulations, and record driver assignments/delivery time/other transportation data in a computer database to track metrics.
DUTIES AND RESPONSIBILITIES:
Shipment Coordination
Dispatch trucks to provide timely and efficient delivery of product.
Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers.
Creates and coordinates delivery schedules for drivers and vehicles to ensure delivery of freight to destinations in a timely and efficient manner.
Ensure proper fleet size and characteristics to service our customers most effectively with minimal miles driven, fuel usage, weight tolerances and customer constraints.
Plan and schedule distribution services including shipping and delivery to ensure customer requirements are met in an efficient manner.
Manages fleet maintenance to ensure safety and cost effectiveness.
Customer Service
Ensure customer requirements regarding pick-up time, delivery dates are achieved or offer suitable alternatives.
Maintain courteous and productive relationships with internal and external customers.
Process Improvement
Resolve freight related problems both internal to Hawkins and with the carrier base (root cause and corrective action) to increase customer satisfaction and improve efficiency.
Evaluate transfer loads and other delivery methods.
Assist internal partners in load building to improve the overall use of Hawkins systems and other tools.
Assist in the coordination of repairs to equipment used by Hawkins drivers.
Account Reconciliation and Reporting
Work closely with IT to ensure that all freight accruals are accurate, work with accounting to ensure any variances are managed in a timely manner.
Manage the vendor holds, and the accruals that require resolution, to reduce the overall number of invoice match issues.
File claims with the carrier base to ensure accuracy and correct payments.
Handling of the daily exception reports for timeliness and accuracy.
Software Maintenance
Maintain routes, rates, and primary carrier invoice upload.
Work with ELD reporting and accuracy.
Pull repair and maintenance data as-needed
Carrier Relationships Management
Source carriers' capacity by working with current and potential providers.
Build and maintain relationships with freight carriers to ensure customer satisfaction.
Perform other miscellaneous related duties, as needed.
ABOUT YOU
Highschool diploma or equivalent
Minimum 1 year of experience in transportation required.
Must be able to demonstrate an understanding of government regulations (e.g., DOT, OSHA, HazMat, etc.)
Experience with LTL, Bulk and Van transportation
MS Office applications skills required;
Proven ability to organize and prioritize tasks, work collaboratively in a cross-functional environment, and ensure timely completion necessary.
Strong analytical and problem-solving skills required.
Effective communication skills required - verbal, written and interpersonal.
Proven ability to work well independently and as a team.
Preferred experience
Dispatch, distribution, logistics, supply chain or related field.
Specialty chemical, food, and/or pharmaceutical experience.
Experience and proficiency with JD Edwards or other enterprise resource planning (ERP) software preferred.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Ref 2024-304
All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Hawkins, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran or disability status.
