Project Coordinator Job detail

Career Opportunity:

The Project Coordinator is responsible for managing the coordination of the display sets - information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer. Responsibilities include order management, inventory order management for ongoing business, quoting new business, and serving as the main point of contact for customer inquiries on status of accounts, orders, and shipments. Providing this service requires total knowledge and understanding of sales policies, business plan goals and customer requirements.

This role is a great entry point into the world of packaging, providing opportunities to advance and learn alongside accomplished leaders in the industry. You will collaborate with a close-knit team and with cross-divisional contacts to learn our business.

How You Will Impact WestRock:

• Manage the customer experience: 

Quotes; Orders; Schedules/Tracking; Expediting; Shipping; Inventory Management; Reporting

• Estimating: Work with sales, management and customers on product estimating to produce item specific quotes, documenting accordingly.
• Orders: Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries. 
• Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs
• Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted
• Process customer/account specific reports, as needed, i.e. open order/status reports, etc.
• Create, facilitate and attend new item meetings as required
• Attend production meetings to ensure order tracking and fulfillment
• Create & facilitate customer and/or plant specific cadence meetings for accounts, as required
• Visit key customer and vendor locations to enhance ongoing business relationships
• Organize and communicate customer feedback relative to company/plant/service performance
• Responsible for continuous education in the areas of new technology, new processes, personal & professional growth
• Provide innovative ideas relative to service, sales, and process/procedures 

What You Need to Succeed:

• High school diploma or GED required; Post-secondary education preferred 
• Experience in customer service/account management 
• Experience in printing, packaging, POP display manufacturing is preferred
• Strong written and oral communication skills required 
• Project management, problem solving, and analytical skills
• Excellent organizational & time management skills
• Ability to multitask and complete tasks efficiently and accurately 
• Attention to detail and ability to prioritize is essential
• Must be proactive, a self-starter/takes initiative 
• Ability to resolve conflicts and develop teamwork
• Microsoft Office, ability to learn new software quickly
• Ability to work with cost systems and estimating reports

What We Offer:

• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• A generous benefits package starting on your first day of employment, including medical, dental, vision, disability, life insurance, 401k match, paid time off
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.