Description

We are seeking a Help Desk Analyst to join our team in Ridgefield, Connecticut. This role focuses on managing various tasks in both office and remote environments, including managing internet contracts, ensuring network security, handling VoIP phone systems, and providing ongoing support for remote employees.

Responsibilities:

• 2+ years of experience within a help desk/desktop support setting

• Handling VoIP phone systems and troubleshooting connectivity issues

• Installing, configuring, and maintaining local computers and peripherals

• Procuring computers for remote employees and providing ongoing support

• Managing and maintaining Domain Name System (DNS) configurations

• Utilizing Microsoft and Active Directory for various tasks

• Providing Deskside Support and Network Troubleshooting

• Handling Computer Hardware and managing Wireless Access Points

• Performing Basic Network Troubleshooting

Requirements • Proficiency in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook

• Demonstrated experience with Active Directory

• Knowledge and understanding of computer hardware

• Familiarity with Deskside Support processes and procedures

• Ability to troubleshoot network issues effectively

• Basic understanding of Network Troubleshooting techniques

• Experience with Wireless Access Points

• Strong problem-solving and analytical skills

• Excellent communication and customer service skills

• Ability to work in a team environment

• Flexibility to adapt to changing work priorities and tasks

• Ability to maintain confidentiality and handle sensitive information

• Willingness to learn and adapt to new technologies and processes. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .