Job Information
IHG Housekeeping Supervisor (Rooms) in Singapore
Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don’t.
Join us as a Housekeeping Supervisor (Rooms) in Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:
Financial Returns:
- Works with Superior/ Housekeeping Manager in the preparation and management of the Department’s budget.
People:
Supervise the implementation of housekeeping standards and procedures in relation to:
Bedroom service
Bathroom service
Valet service
Cleaning service
Linen maintenance
Recommended changes to these standards and training needs on an ongoing basis
Solve employee grievances
Ensure consistency within the department
Works with Superior and Human Resources on manpower planning and management needs
Open and close the shift and ensure effective shift hand over
Distribution and collection of keys
Management of all incoming and outgoing calls
Guest Experience:
Maintain a current and thorough knowledge of all housekeeping systems
Perform Room allocations
Perform Room inspections
Prioritise arrival rooms
Liaise with Front Office for guest and hotel requirements
Liaise and follow-up with Engineering on guest room and public area defects
Ensure guest valet is processed and delivered in a timely manner
Co-ordinate special projects (example site rooms, vermin control, window and carpet cleaning, room inventories)
Manage all special requests made by guests
Management of lost property for the hotel
Ensure you have complete knowledge of room types, layouts and facilities
Responsible Business:
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known
Qualifications and Requirements:
Minimum Diploma or equivalent plus 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
Duty Meals
Birthday Off
Medical Benefits
Dental Benefits
Insurance Coverage
25-50% F&B Discount at restaurants within IHG Hotels
Special Employee Rate at all IHG Hotels worldwide
Room to Grow Opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Holiday Inn Express and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
At Holiday Inn Express, we’re all about travel that’s simple AND smart.
That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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